Why would this be happening to my ask-public account?

1 Answer

Answer :

answer:You are in Comcast’s ‘walled garden’ – basically their records in Comcastville do not have the MAC address (those 12 digits on the bottom of your modem) and so they won’t let you outside of their controlled location. You can either follow the activation steps (takes about 4 minutes) and enter your MAC address and phone number, or you can call them on the 800 number and they’ll ask you for your MAC address. My guess is that some paperwork at their end got messed up and overwrote the fact that you had the modem change last week. It’s nothing serious – just bureaucratic. Either reactivate on line or phone them. No big deal.

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