Any workplace has the option of setting workplace behavior service standards. I imagine, @rockfan , at your workplace (whatever your do) there are corporate rules for how to treat customers and situations. Some of these are probably silly, and others are sensible. I see Chick-fil-a’s choice “my pleasure” as being something that they have done research on – it is a better response than “no problem” and a little more ear-catching than “you’re welcome”. I think that “no problem” is one of the stupidest, most inappropriate, and insincere responses possible.