Because of a service's __________, standardisation and quality are extremely difficult to control. A)intangibility B)inseparability C)homogeneity D)heterogeneity E)perishability

Because of a service's __________, standardisation and quality are extremely difficult to
control.
A)intangibility
B)inseparability
C)homogeneity
D)heterogeneity
E)perishability
by

1 Answer

Answer :

D)heterogeneity
by

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