sorry, but sadly microsoft are well known as the sinkhole of support. its probably going to cost you money to fix it. and not a little either. i believe their support was at over $100 last time i checked. call the sales departament, and tell them a lie. tell them you where reviewing windows 7 for the school you work at, and you need to tell your boss tomorrow if he should buy those 23 copies for the staff room or not. and that you dont know what to tell him because your stuff never even arived. if that does not work, maybe suggest taking your future business over to linux. after the epic fail that was vista, they can hardly afford to make more people angry at the moment.