It makes sense that certain retail companies hire for looks over experience, but its very unfair and shallow. I think it should be made illegal refusing to hire someone because of their looks, its just like refusing to hire somebody because of their religion or race, but there is no way in avoiding such discriminatory acts. Abercrombie and Fitch have been through law suits a few times regarding this issue. Yes, it would benefit the company by bringing in more customers to the store, but on the other hand, the employee with more experience can use his or her skills to communicate to the customer in a friendly and resourceful manner; which can also result in bringing the customer back because of the customer service, also by leaving such an impression that the customer can tell his or her friends that the people that work at xyz company are a lot friendlier than abc’s company.