answer:I can’t say exactly how to get started on an actual, paying job in IT, but I can suggest one thing she can do with some of her spare time that will definitely put her closer to that. She should look for and join some of the various online computer question forums where real people write in with real problems concerning application questions (tons of Excel, Access and VBA forums) and questions regarding Windows in general, hardware questions and conflicts, etc. I can personally recommend MrExcel.com and Bleeping Computer, as two forums that I stroll through from time to time. Joining such a group and answering questions will help her keep abreast of what kinds of problems a lot of real users face, and how to respond helpfully, diplomatically and in comprehensible ways to some of the complex and mundane issues that are out there. In addition, and belying my first sentence, she could seek work with a temp agency who will help to place her for the various starter-type positions that will give her actual on-the-clock experience for her next level job.