The worst part (for my husband) is the long drive or plane trip. The rest is great because the company pays for a nice hotel, and the stores are really happy to see him, because he will fix their problem. He is the Computer Guru. Many times, I am allowed to go, at our expense. The year his Mother passed, they sent him every other month to install a new system and he was able to visit her regularly. The home office, where we live, is 500 miles from the majority of the stores they service, and near where his mom lived. He uses his own credit card and gets to keep the points earned. The company reimburses all his expenses.