Support To fix this problem, the first step is to setup net login email in the right way. Open settings on your Mac computer. ... Then, select 'add mail account' option from the list. In the email field, type in your SBC mail password and in the password field, type in the password for your email Reboot your device as this can do the wonder in most of the cases. Uninstall and Re-install the application on your device. Check the IMAP/ POP Configuration Settings in Android. Make sure your phone is connected to the network