Is it a new Internet box? If it’s not the problem is with the box, I had a similar problem as this a while ago. The Ethernet light was blinking red, and we didn’t have Internet, so my mom called the company and they came to replace it because it wasn’t working. So call and so they can go and see what’s wrong with it. And if they do need to replace it, they are going to make you pay for it. It was like 80$ only