I have a feeling that there is some kind of software bug going on here that Toyota cannot replicate and therefore cannot fix. They’ve taken the wrong approach to the whole thing by saying “I can’t replicate it, therefore it doesn’t exist”. Anyone who deals with software knows that there are bugs you can’t replicate that still exist, they’re just frustrating and impossible to fix until you can replicate them. Of course we also know that there are stupid users. A few of the Toyota problems are the latter, but not all. I’ve also heard reports that Toyota is not the only manufacturer to have these problems. They need to fix the way they are handling this, and if they do then it will not be a problem in the long term, but the question remains: how long is long term. It may be quite a few years before Toyota gets their reputation back. Or at least until there’s another safety fiasco at Ford.