answer:You might consider making the suggestion to them, rather than asking us “Why don’t people do something better than they do?” In point of fact, on a well-designed website with good programming, what you suggest is exactly what happens: Your own email address is used to send a verification message of “This is what we received from you. You should expect a response from us within … etc.” The fact that your “page back” still shows the message is indicative of nothing except that the page has not been refreshed since you sent the message. That could also be evidence of sloppy programming, but I don’t know enough about web design to venture more of an opinion than that. If you received an acknowledgement of your message, then that’s evidence that “something” was sent to them. So send the message again, and add the suggestion from above.