answer:Looking at the manual, I see two things I would try: resetting to defaults, and printing a network report. From the manual : p. 219 If you have a problem with settings on the product control panel, you can reset them to their factory defaults. You can choose which settings to reset or reset them all. 1. Press the home button, if necessary. 2. Press the left or right arrow button to select Setup and press the OK button. 3. Press the up or down arrow button to select Restore Default Settings and press the OK button. 4. Press the up or down arrow button to select one of these options and press the OK button: • Network Settings: Resets all network settings. • All except Network Settings: Resets all control panel settings, except for network settings. • All Settings: Resets all control panel settings. You see a confirmation screen. 5. Press the OK button to reset the selected settings. p. 40 You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network. 1. Press the home button, if necessary. 2. Press the left or right arrow button to select Setup and press the OK button. 3. Press the up or down arrow button to select Network Settings and press the OK button. You see this screen: 4. Press the arrow buttons to select Network Status and press the OK button. You see this screen: 5. Press the left or right arrow buttons to display the Network Status screen. 6. Press the up or down arrow buttons to select Print Status Sheet and press the OK button. 7. Press the start button to print the network status sheet. (Press the stop button if you want to cancel the operation.) Examine the settings shown on the network status sheet to diagnose any problems you have.