answer:You have to click the “restore” button when you plug it in, and then when it’s done restoring there should be an option to set it up as a new phone, or from a backup, and set it up as a new phone. That should work. You can back the phone up before hand, and restore all those settings and information, but that may bring back whatever software issues you’re having. You can try restoring it from the backed up information, that may fix whatever’s wrong, but if not, restore it as a new phone and enter your information manually.