Does anyone have any experience with returning items that were not as described to private sellers on Amazon.com?

1 Answer

Answer :

This happened to me with a book. It was not “like new” at all. It smelled of cigarette smoke and had been thumbed to about the halfway point, where I found a boarding pass with a name on it. The seller had purchased a large lot of books, had accepted the rating of her source, and had not inspected each one. When I reported my dissatisfaction, the seller told me just to toss it and she would refund my money. I offered to return it, and she said it would cost more in postage than it was worth. She did not have another copy for sale. So I put it in the recycle box, accepted her refund check, and reordered the book from another vendor. I also gave the original seller top marks for handling complaints. I would start by letting your seller know that the item is not as described. How they handle make-goods is part of what they get rated on, and ratings affect sales. If you have already done that (if his offer is part of his response and not a blanket policy stated up front), send him the item and ask him to cover your postage in his refund check. If you don’t get satisfaction, complain to Amazon.

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