Does it make you crazy when a business doesn't take advantage of the available technology?

Does it make you crazy when a business doesn't take advantage of the available technology?
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I work for AT&T. We constantly install the latest equipment to business who want to stay cutting edge, yet when I go into our building for Voice Mail, I find the most useless, out of date equipment. We constantly have to repair it. Why is it we give ourselves the worst grade of service?
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