Hi, I'm happy to assist you today. On PayPal website, click "Log In" on the upper right side, it will direct you to account login page, you will see a "problem with login?" under the orange Log in button. It will then ask you what you issue is, as you will choose "I don't know my password" and enter your email address. They will then send a temporary password to the email you put in. Please let me know if you have any further question.