Dumb question about Dell tech support and remote access...

Dumb question about Dell tech support and remote access...
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1 Answer

Answer :

poofandmook, the techician can see everything on your computer right now. Everything. He’s using a remote assistance login, which gives him full control. If you want to see what he’s doing, you can bring up task manager to find out what processes he is running, but you have no way of knowing what his eyes are on. Your CC numbers should be safe. I say should be, because I don’t know how you’re storing them. Some per-user data is encrypted for your login ID, so even though the tech has an unrestricted account, he cannot see anything that is encrypted for your account.
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