answer:I think it is very easy to criticize someone after the fact. Too easy. The 911 operator did what she was supposed to do: take the call, determine severity, and dispatch emergency personnel. She did that – the police were there 2 minutes later. Anything else is monday morning quarterbacking – easy to do, but dishonest, because you and I were not there. We don’t have the whole story. For all we know, the Berry call was followed by two fire calls and a robbery call. Maybe the 911 number was ringing off the hook. The 911 operator was doing triage, which is correct and proper. But again, we weren’t in the 911 office and we don’t have the whole story.