If you will search on Google about the Best Help Desk Management software. you will see a huge number of companies provide desk management software. but it's very hard to find which is best for you according to your company need. So I would like to suggest you DeskFlex is the Best Option for you. I'm using it since 2014 without any problem. it works very smoothly. DeskFlex is a robust, and easy-to-use, web-based help desk management software solution that is designed to manage all types of help desk and customer service-related tasks, issues, and processes. It allows you to centrally record, track, update and proactively manage help desk, customer service, and CRM-related tasks, issues, and projects by allowing you to create, customize and automate workflows and processes. for more details check out here: deskflex .com