The ide device is your hard drive since your computer isn’t starting. It’s looking for a drive with a bootable Operating System and its not finding one. In short, your computer isn’t recognizing that there is a hard drive present. Call HP tomorrow and say “WTF? This isnt fixed yet.” Well, you’ll actually get better service if you don’t say WTF but in any event, they need to fix it. Their job isnt done yet/