answer:Have you tried the free Apple telephone support line. If you gat them to bump you up to a product specialist, they are pretty knowledgeable. Even tho I’m a year past the two year cutoff for my iPhone support, they still help me out. Any issue ive ever had, they’ve helped me out with, even for stuff on my aging Mac Tibook way long past its support eligibility. Give them a try. Much more direct than email. And they don’t outsource their support to a foreign country.