Computer experts I need your help! (more details inside)

Computer experts I need your help! (more details inside)
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answer:Bad memory (RAM) or a bad chip on the graphics card. Give more information: How much memory is it supposed to have? How much memory does it say it detects? Go into device manager (control panel) – are there any yellow exclamation points? Look at display adapters. Is it showing “generic display adapter” or is it showing the display adapter that is supposed to be in the laptop? Was the laptop dropped? Open the back and make sure that the RAM cards are pushed all the way into the angled slots. Somewhere you have a memory problem. The question is: where.
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