answer:The solution to your issues is to set the phone back to factory settings – basically wipe out everything and start from scratch. Before you do that, I would attach the USB cable, go into your computer, and copy your Music, your Pictures, and any other folder that you have on the phone to your PC, and then reset everything. There are several ways to do this. Simplest is to go into Settings, then Backup and Reset, then Factory Data Reset.