What would you do about this hospital volunteer?

What would you do about this hospital volunteer?
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1 Answer

Answer :

The real live person standing there waiting to see her grandmother is the person who comes first. The phones can wait. At the very least this volunteer should have called for someone else to help you. I would certainly share this with a supervisor. Odds are good this woman did not know how to handle the situation. A supervisor should be notified so the hospital can make it a habit to prepare all of their volunteers for eventualities such as these.
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