What do you think about customer service people telling you to give them all excellents on surveys?

What do you think about customer service people telling you to give them all excellents on surveys?
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1 Answer

Answer :

The car dealerships take those surveys seriously. Anything less than an excellent is considered bad. It really does suck. Guys can get fired over it. They also effect the dealers standing with the manufacturer. Also, no returned review is a negative. I always give them excellent a unless they do something especially bad.
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