answer:I avoid pop-up tissues for this very reason. Only the brand new boxes ever act as they should, with enough weight to keep the box on the counter and the tissues close enough to the top to feed properly. I use Puffs in the box were you just reach in and grab one. Easy peesy. The only thing I will add that’s relevant to your complaint is that there seem to be more miss-folded tissues that ever before. It’s not a big deal for me, but is probably the cause of your problems. Do you have a cover for the box? I always thought the cover seemed like a good idea because the added weight should help them dispense.