Description : What are some major obstacles to TQM implementation?
Last Answer : Lack of management commitment, Inability to change organizational culture, Improper planning, Lack of continuous training and education, Paying inadequate attention to internal and external customers, Inadequate ... and teamwork, Lack of employee involvement, Emphasis on short-term results, etc.
Description : Cause-and-effect cycle of TQM:
Last Answer : TQM High quality product/service High productivity, lower cost Lower price More competitive position High profit, growth Job security Satisfying place to work.
Description : Basic concepts/principles of TQM:
Last Answer : 1. Management commitment, 2. Focus on customer (both external and internal), 3. Employee involvement, empowerment, 4.Continuous improvement, 5. Treating suppliers as partners, 6. Establish performance ... , 13.Positive motivation, 14.Team work, 15.Management by fact, and 16.Quick response.
Description : Write basic concepts of TQM?
Last Answer : 1. Management commitment 2. Focus on customer (both external and internal) 3. Employee involvement, empowerment 4. Continuous improvement 5. Treating suppliers as partners 6. Establish performance ... . Positive motivation 14. Team work 15. Management by fact and 16. Quick response
Description : Mention the basic features of TQM.
Last Answer : ▪ Management commitment, ▪ Focus on customer (both external and internal), ▪ Employee involvement, empowerment, ▪ Continuous improvement, ▪ Treating suppliers as partners, and ▪ Establish performance measures for processes.
Description : * Benefits of quality systems:
Last Answer : Increase in – system efficiency, worker morale, customer satisfaction. Decrease in – complaints, costs, production time
Description : What are the major dimensions of service quality?
Last Answer : Service duration, timeliness, completeness, consistency, convenience, accuracy, courtesy, etc.
Description : What are the major dimensions of product quality?
Last Answer : Performance, features, usability, conformance to standards/specifications, reliability, durability, maintainability, etc.
Description : * Stages in the evolution of quality:
Last Answer : Inspection Quality Control (QC) Quality Assurance (QA) Quality Mgmt. (QM) TQM
Description : Explain the Dimensions of service quality.
Last Answer : 1. Time: how much time a customer must wait / undergo service. 2. Timeliness: whether service will be performed when promised. 3. Completeness: whether all items in the order are ... : cheerful, friendly service. 9. Competency/Expertise: In professions like doctors, lawyers, mechanics, etc.
Description : Explain the Dimensions of product quality.
Last Answer : Quality has different dimensions. These dimensions are somewhat independent and therefore, a product can be excellent in one dimension and average or poor in another. Dimensions of product quality: 1. ... ranking. 11. Safety: in items like pressure cookers, electrical items, toys, cranes,
Description : What is importance of customer retention?
Last Answer : It costs a company six times more to sell a product to a new customer than it does to sell to an existing one. Loyal customers generate more revenue, and are also cheaper to maintain. ... a company s other products/services, and also acts as an effective barrier to the entry of competition.
Description : What are the three levels of quality in the Kano model of customer satisfaction?
Last Answer : (i) Basic quality, (ii) Performance quality, and (iii) Excitement quality. The products corresponding to these three quality levels were termed as „Dissatisfiers‟, „Satisfiers‟ and „Delighters/Exciters‟ respectively in the Kano model.
Description : Distinguish between ‘internal customer’ and ‘external customer
Last Answer : An external customer exists outside the organization and can be defined in many ways - user, buyer, influencer. He generally falls into one of three categories: current, prospective, or lost ... For example, Manufacturing is a customer for Purchasing, and Dispatching is a customer for Packaging.
Description : What is the importance of customer focus for an organization?
Last Answer : Customers are the most important asset of an organization. An organization‟s success depends on how many customers it has, how much they buy, how often they buy, and how long they are retained (loyalty).
Description : What is a Mission statement?
Last Answer : The mission statement answers the following questions: who we are, who are our customers, what we do, and how we do it. The mission provides the guide map, milestones for achieving the vision.
Description : What is a Vision statement?
Last Answer : A short declaration of what an organization aspires to be in the future. It is an ideal state that an organization continually strives to achieve. It is timeless, inspirational, and becomes deeply shared within the organization.
Description : What are the various quality statements?
Last Answer : The quality statements include the vision statement, mission statement, and quality policy statement.
Description : Define Total Quality Management.
Last Answer : ⮚ The art of managing the total organization to achieve excellence in all spheres of activity.(Besterfield). ⮚ The integration of all functions and processes within an organization in order to achieve the continuous improvement of the quality of goods and services. (Omachonu).
Description : Define Quality.
Last Answer : ∙ Fitness for intended use. (Joseph Juran). ∙ Conformance to specifications. (Philip Crosby). ∙ The totality of features of a product or service that bears on its ability to satisfy a stated or implied need. (American Society of Quality).
Description : which of the following is a tqm tool? -General Knowledge
Last Answer : Benchmarking is a TQM tool.
Description : What is the full form of 'TQM' ? -How To ?
Last Answer : The full form of 'TQM' is Total Quality Management
Description : What is TQM?
Last Answer : TQM- Total Quality Management. Total quality management (TQM) is a set of systematic activities carried out by the entire organization to effectively and efficiently achieve the organization objectives ... services with a level of quality that satisfies customer , at appropriate time and price.
Description : Which screens are necessary to make a complete human resource decision when the advance module has been activated? a. Production & human resources b. Marketing & human resources c. Finance & marketing d. Human resources & TQM e. None of the above choices are correct
Last Answer : a. Production & human resources
Description : Investing more than $5,000,000 in the same TQM initiative over a two or three year period creates a. little or no additional improvement. b. high additional improvement. c. the same improvement than last period. d. diminishing returns.
Last Answer : a. little or no additional improvement.
Description : The ______________ details sales volume in all segments, reporting each product’s actual and potential sales. a. Balance Sheet b. Market Share Report c. HR/TQM/Sustainability Report d. Round Analysis e. Annual Report
Last Answer : b. Market Share Report
Description : Diminishing returns for a single year on TQM budgets become noticeable at a. $3.0M. b. $1.5M. c. $2.0M. d. $5.0M. e. $1.0M.
Last Answer : c. $2.0M.
Description : .A functional manager is responsible for a. one of the five market segments. b. R&D, Marketing, Production, Finance, Human Resources, and TQM/PI. c. one of the five products in the starting product line. d. none of these. e. monitoring competitors in their entirety.
Last Answer : b. R&D, Marketing, Production, Finance, Human Resources, and TQM/PI.
Description : The TQM initiative reduces material costs and labor costs. a. Concurrent Engineering (CCE)/Six Sigma b. Benchmarking c. Continuous Product Improvement systems (CPI) d. Channel Support systems e. Quality Initiative Training (QIT)
Last Answer : a. Concurrent Engineering (CCE)/Six Sigma
Description : These TQM initiatives reduce administrative overhead; reduces the R&D cycle time and enhances the effectiveness of the promotion and sales budget. a. Concurrent Engineering (CCE); Channel Support systems ... Inventory d. Channel Support systems and Six Sigma e. Quality Initiative Training (QIT)
Last Answer : b. Quality Function Deployment and Benchmarking
Description : TQM initiatives a. improve business procedures, resulting in improved efficiencies and cost structures. b. improve product quality while reducing the time and resources required to design, ... quality resulting in improved cost structures. e. improve product quality and business procedures.
Last Answer : b. improve product quality while reducing the time and resources required to design, manufacture, warehouse and ship products.
Description : Customer demand is driven by a. price, product, promotion and TQM/Process Initiatives. b. customer survey. c. positioning and price. d. market share. e. market share, positioning and price.
Last Answer : b. customer survey.
Description : Which of the following is an example of a TQM initiative? a. Continuous Process Improvement b. Just-in-Time [Inventory] c. Quality Function Deployment Effort d. Channel Support Systems
Last Answer : c. Quality Function Deployment Effort
Description : Which one is not an area in which Capstone® separates company activities? a. Marketing b. Production c. R&D d. Logistics e. TQM
Last Answer : d. Logistics
Description : TQM & ISO both focuses on A. Customer B. Employee C. Supplier D. All of the above
Last Answer : A. Customer
Description : Total Quality Management (TQM) focuses on A. Employee B. Customer C. Both (a) and (b) D. None of the above
Last Answer : C. Both (a) and (b)
Description : ----------- is the application of quality principles to all facets and business process of an organization. a) TQM b) Software Testing c) Software tools
Last Answer : Ans : a