1. Management commitment, 2. Focus on customer (both external and internal), 3. Employee involvement, empowerment, 4.Continuous improvement, 5. Treating suppliers as partners, 6. Establish performance measures for processes, 7. Designing products for quality, 8.Quality at source, 9. Defect prevention, 10. Root cause corrective action, 11. Benchmarking, 12.Training, 13.Positive motivation, 14.Team work, 15.Management by fact, and 16.Quick response.