What is a Vision statement?

What is a Vision statement?
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A short declaration of what an organization aspires to be in the future. It is an ideal  state that an organization continually strives to achieve. It is timeless, inspirational, and  becomes deeply shared within the organization.
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What is a Mission statement?

Description : What is a Mission statement?

Last Answer : The mission statement answers the following questions: who we are, who are our customers, what we do, and how we do it. The mission provides the guide map, milestones for achieving the vision.

* Benefits of quality systems:

Description : * Benefits of quality systems:

Last Answer : Increase in – system efficiency, worker morale, customer satisfaction. Decrease in – complaints, costs, production time

* Stages in the evolution of quality:

Description : * Stages in the evolution of quality:

Last Answer : Inspection Quality Control (QC) Quality Assurance (QA) Quality Mgmt. (QM) TQM

Cause-and-effect cycle of TQM:

Description : Cause-and-effect cycle of TQM:

Last Answer : TQM High quality product/service High productivity, lower cost Lower price More competitive position High profit, growth Job security Satisfying place to work.

Basic concepts/principles of TQM:

Description : Basic concepts/principles of TQM:

Last Answer : 1. Management commitment, 2. Focus on customer (both external and internal), 3. Employee involvement, empowerment, 4.Continuous improvement, 5. Treating suppliers as partners, 6. Establish performance ... , 13.Positive motivation, 14.Team work, 15.Management by fact, and 16.Quick response.

Write basic concepts of TQM?

Description : Write basic concepts of TQM?

Last Answer : 1. Management commitment 2. Focus on customer (both external and internal) 3. Employee involvement, empowerment 4. Continuous improvement 5. Treating suppliers as partners 6. Establish performance ... . Positive motivation 14. Team work 15. Management by fact and 16. Quick response

Explain the Dimensions of service quality.

Description : Explain the Dimensions of service quality.

Last Answer : 1. Time: how much time a customer must wait / undergo service. 2. Timeliness: whether service will be performed when promised. 3. Completeness: whether all items in the order are ... : cheerful, friendly service. 9. Competency/Expertise: In professions like doctors, lawyers, mechanics, etc.

Explain the Dimensions of product quality.

Description : Explain the Dimensions of product quality.

Last Answer : Quality has different dimensions. These dimensions are somewhat independent and therefore, a product can be excellent in one dimension and average or poor in another. Dimensions of product quality: 1. ... ranking. 11. Safety: in items like pressure cookers, electrical items, toys, cranes,

What are the major dimensions of service quality?

Description : What are the major dimensions of service quality?

Last Answer : Service duration, timeliness, completeness, consistency, convenience, accuracy, courtesy, etc.

What are the major dimensions of product quality?

Description : What are the major dimensions of product quality?

Last Answer : Performance, features, usability, conformance to standards/specifications, reliability, durability, maintainability, etc.

What is importance of customer retention?

Description : What is importance of customer retention?

Last Answer : It costs a company six times more to sell a product to a new customer than it does to sell to an existing one. Loyal customers generate more revenue, and are also cheaper to maintain. ... a company s other products/services, and also acts as an effective barrier to the entry of competition.

What are the three levels of quality in the Kano model of customer satisfaction?

Description : What are the three levels of quality in the Kano model of customer satisfaction?

Last Answer : (i) Basic quality, (ii) Performance quality, and (iii) Excitement quality. The products corresponding to these three quality levels were termed as „Dissatisfiers‟, „Satisfiers‟ and „Delighters/Exciters‟ respectively in the Kano model.

Distinguish between ‘internal customer’ and ‘external customer

Description : Distinguish between ‘internal customer’ and ‘external customer

Last Answer : An external customer exists outside the organization and can be defined in many ways - user, buyer, influencer. He generally falls into one of three categories: current, prospective, or lost ... For example, Manufacturing is a customer for Purchasing, and Dispatching is a customer for Packaging.

What is the importance of customer focus for an organization?

Description : What is the importance of customer focus for an organization?

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What are the various quality statements?

Description : What are the various quality statements?

Last Answer : The quality statements include the vision statement, mission statement, and quality policy statement.

What are some major obstacles to TQM implementation?

Description : What are some major obstacles to TQM implementation?

Last Answer : Lack of management commitment, Inability to change organizational culture, Improper planning, Lack of continuous training and education, Paying inadequate attention to internal and external customers, Inadequate ... and teamwork, Lack of employee involvement, Emphasis on short-term results, etc.

What are the major benefits of TQM?

Description : What are the major benefits of TQM?

Last Answer : Improved quality, higher productivity, employee participation, teamwork, working relationships, customer satisfaction, employee satisfaction, communication, profitability, market share, and stock price performance.

Mention the basic features of TQM.

Description : Mention the basic features of TQM.

Last Answer : ▪ Management commitment, ▪ Focus on customer (both external and internal), ▪ Employee involvement, empowerment, ▪ Continuous improvement, ▪ Treating suppliers as partners, and ▪ Establish performance measures for processes.

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Description : Define Total Quality Management.

Last Answer : ⮚ The art of managing the total organization to achieve excellence in all spheres of activity.(Besterfield). ⮚ The integration of all functions and processes within an organization in order to achieve the continuous improvement of the quality of goods and services. (Omachonu).

Define Quality.

Description : Define Quality.

Last Answer : ∙ Fitness for intended use. (Joseph Juran). ∙ Conformance to specifications. (Philip Crosby). ∙ The totality of features of a product or service that bears on its ability to satisfy a stated or implied need. (American Society of Quality).

What is Common shortcomings of Vision statement?

Description : What is Common shortcomings of Vision statement?

Last Answer : What is Common shortcomings of Vision statement? Vague and incomplete Too broad Not ... Not forward looking These shortcomings spell-out briefly.

What is the mission and vision statement of the Cadbury company?

Description : What is the mission and vision statement of the Cadbury company?

Last Answer : Cadbury's mission statement is: "Cadbury means quality; this is our promise. Our reputation is built upon quality; our commitment to continuous improvement will ensure that our promise is delivered."

Strategic drift is…. A. When strategies progressively fail to address the environmental dynamics, and performance deteriorates. B. Mismatch between Vision Statement and Value Statement C. Mismatch between Vision Statement and Mission Statement D. Mismatch between Mission Statement and Resources

Description : Strategic drift is…. A. When strategies progressively fail to address the environmental dynamics, and performance deteriorates. B. Mismatch between Vision Statement and Value Statement C. Mismatch between Vision Statement and Mission Statement D. Mismatch between Mission Statement and Resources

Last Answer : When strategies progressively fail to address the environmental dynamics, and performance deteriorates.

This statement does not apply to the ‘Company Vision Statement’. A. Audacious B. Time Bound C. Future Casting D. All of these options apply

Description : This statement does not apply to the ‘Company Vision Statement’. A. Audacious B. Time Bound C. Future Casting D. All of these options apply

Last Answer : All of these options apply

A Vision statement answers the Question: “What is our Business?” whereas a Mission statement answers: “What do we want to become?

Description : A Vision statement answers the Question: “What is our Business?” whereas a Mission statement answers: “What do we want to become?

Last Answer : False

A Vision statement is in essence, a Company’s Game Plan

Description : A Vision statement is in essence, a Company’s Game Plan

Last Answer : False

Strategic drift is…. A. When strategies progressively fail to address the environmental dynamics, and performance deteriorates. B. Mismatch between Vision Statement and Value Statement C. Mismatch between Vision Statement and Mission Statement D. Mismatch between Mission Statement and Resources

Description : Strategic drift is…. A. When strategies progressively fail to address the environmental dynamics, and performance deteriorates. B. Mismatch between Vision Statement and Value Statement C. Mismatch between Vision Statement and Mission Statement D. Mismatch between Mission Statement and Resources

Last Answer : When strategies progressively fail to address the environmental dynamics, and performance deteriorates.

This statement does not apply to the ‘Company Vision Statement’. A. Audacious B. Time Bound C. Future Casting D. All of these options apply.

Description : This statement does not apply to the ‘Company Vision Statement’. A. Audacious B. Time Bound C. Future Casting D. All of these options apply.

Last Answer : All of these options apply.

The _________ answers the question "What do we want to become?" whereas _________answers the question "What is our business?" a. vision statement; mission statement b. short-term objectives; long-term objectives c. objectives; strategies d. mission; vision

Description : The _________ answers the question "What do we want to become?" whereas _________answers the question "What is our business?" a. vision statement; mission statement b. short-term objectives; long-term objectives c. objectives; strategies d. mission; vision

Last Answer : vision statement; mission statement

Pick up the correct statement from the following: (A) If the image of the object does not fall on the plane of the cross-lines, parallax exists (B) Parallax has nothing to do with the eyepiece (C) The eyepiece is adjusted for clear vision of the cross hairs (D) All the above

Description : Pick up the correct statement from the following: (A) If the image of the object does not fall on the plane of the cross-lines, parallax exists (B) Parallax has nothing to do with the eyepiece (C) The eyepiece is adjusted for clear vision of the cross hairs (D) All the above

Last Answer : (D) All the above

What is a vision statement?

Description : What is a vision statement?

Last Answer : The vision statement is a declaration of what an organization should look like five to ten years in future.

The long -term view, or vision, of what the organisation wants to become is called the A)mission statement. B)purpose statement. C)vision statement. D)marketing plan. E)strategic vision.

Description : The long -term view, or vision, of what the organisation wants to become is called the A)mission statement. B)purpose statement. C)vision statement. D)marketing plan. E)strategic vision.

Last Answer : A)mission statement.