Description : TQM & ISO both focuses on A. Customer B. Employee C. Supplier D. All of the above
Last Answer : A. Customer
Description : Mr. (A) is a manager in a manufacturing company, he attempts to establish a culture of quality affecting the attitudes and actions of every employee and relies on a workforce that wants to ... Management ; (b) Knowledge management ; (c) Operations Management (d) Management of Information System
Last Answer : (c) Operations Management
Description : A whistle blower is an employee who A. exposes organizational wrongdoing. B. complains a lot to company management. C. engages in unethical behavior. D. refers disputes with other employees.
Last Answer : A. exposes organizational wrongdoing.
Description : According to promotional mix, method which focuses on building relationships with individual customers to maintain lasting relationship is called A. sales promotion B. offline promotion C. direct channeling D. direct marketing
Last Answer : D. direct marketing
Description : Malcolm Baldrige national quality award is for (MBNQA) A. Total Quality Management B. International Standard Organization C. Total Productive Maintenance D. Total Quality Control
Last Answer : A. Total Quality Management
Description : This set of Software Engineering Multiple Choice Questions & Answers (MCQs) focuses on Project Management . 1. Which of the following is not project management goal? a) Keeping overall ... agreed time c) Maintaining a happy and well-functioning development team d) Avoiding customer complaints
Last Answer : d) Avoiding customer complaints
Description : Which one of the following is a key to build lasting relationships with consumers? A Price of the product B. Need recognition C. Customer satisfaction D. Quality of product
Last Answer : C. Customer satisfaction
Description : The customer will judge the offering by three basic elements: ________, services mix and quality, and price. A. Performance B. Salespeople C. Price D. Product features and quality E. None of the above
Last Answer : D. Product features and quality
Description : The most formal definition of marketing is ________. A. Meeting needs profitably B. Identifying and meeting human and social needs C. The four Ps (product, price, place, promotion) D. ... ways that benefit the organization and its stakeholders. E. Improving the quality of life for consumers
Last Answer : D. An organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders.
Description : Network of delivering products to customer which is composed of distributors, suppliers and manufacturing company is classified as A. supply chain management B. marketing channels C. delivery channels D. value delivery network
Last Answer : D. value delivery network
Description : Marketing management is ________. A. Managing the marketing process B. Monitoring the profitability of the company's products and services C. Selecting target markets D. Developing ... , keeping, and growing customers through creating, delivering, and communicating superior customer value
Last Answer : E. The art and science of choosing target markets and getting, keeping, and growing customers through creating, delivering, and communicating superior customer value
Description : Software safety is a ................... activity that focuses on the identification and assessment of potential hazards that may affect software negatively and cause an entire ... monitoring and management (B) Software quality assurance (C) Software cost estimation (D) Defect removal efficiency
Last Answer : (B) Software quality assurance
Description : Customer demand is driven by a. price, product, promotion and TQM/Process Initiatives. b. customer survey. c. positioning and price. d. market share. e. market share, positioning and price.
Last Answer : b. customer survey.
Description : Which of the following does the term Corporate Social Responsibility relate to? A. Environmental practice B. Ethical conduct C. Human rights and employee relations D. Community investment E. All of the above F. None of the above
Last Answer : E. All of the above
Description : The ethical dilemma of choosing between two rights refers to A. choosing between the lesser of two evils. B. deciding which of two employee rights is the most important. C. deciding to offer a bribe or lose out on an important opportunity. D. choosing between the two types of sexual harassment.
Last Answer : A. choosing between the lesser of two evils.
Description : Systematic blend of personal selling, sales promotion, advertising and public relations to communicate customer value is called A. promotion mix B. marketing communication mix C. strategic buyer behavior mix D. both a and b
Last Answer : D. both a and b
Description : Which of the following is an example of fraudulent financial reporting? a. The treasurer diverts customer payments to his personal due, concealing hisactions by debiting an expense account, thus ... the company and neglects to return them; the cost is reported as a miscellaneous operating expense
Last Answer : Company management changes inventory count tags and overstates ending inventory, while understating cost of goods sold
Description : As a new employee, John is most likely to look to which one of the following to learn the ethical culture of his new organisation? A)Coworkers B)Customer contact employees C)Other new employees D)The legal department E)Top management
Last Answer : E)Top management
Description : The TQM initiative reduces material costs and labor costs. a. Concurrent Engineering (CCE)/Six Sigma b. Benchmarking c. Continuous Product Improvement systems (CPI) d. Channel Support systems e. Quality Initiative Training (QIT)
Last Answer : a. Concurrent Engineering (CCE)/Six Sigma
Description : These TQM initiatives reduce administrative overhead; reduces the R&D cycle time and enhances the effectiveness of the promotion and sales budget. a. Concurrent Engineering (CCE); Channel Support systems ... Inventory d. Channel Support systems and Six Sigma e. Quality Initiative Training (QIT)
Last Answer : b. Quality Function Deployment and Benchmarking
Description : TQM initiatives a. improve business procedures, resulting in improved efficiencies and cost structures. b. improve product quality while reducing the time and resources required to design, ... quality resulting in improved cost structures. e. improve product quality and business procedures.
Last Answer : b. improve product quality while reducing the time and resources required to design, manufacture, warehouse and ship products.
Description : Which of the following is an example of a TQM initiative? a. Continuous Process Improvement b. Just-in-Time [Inventory] c. Quality Function Deployment Effort d. Channel Support Systems
Last Answer : c. Quality Function Deployment Effort
Description : ----------- is the application of quality principles to all facets and business process of an organization. a) TQM b) Software Testing c) Software tools
Last Answer : Ans : a
Description : )Quality costs include : 1. the total of all costs incurred to assure the production and delivery of acceptable products and services. 2. Only costs classified as prevention, detection and ... rework due to defects, customer returns and warranty costs. 4. The expense of upper management
Last Answer : 1. the total of all costs incurred to assure the production and delivery of acceptable products and services.
Description : A philosophy and style of management that gives everyone in an organization responsibility for delivering quality to the customer is 1. Total Quality Management 2. Investment Management 3. Institutional Management 4. Forward Management 5. None of these
Last Answer : Total Quality Management
Description : ales force structure in which a sales representative works to sell specific items of product line is classified as A. indirect sales force structure B. territorial sales force structure C. customer sales force structure D. product sales force structure
Last Answer : D. product sales force structure
Description : Under ……………marketing every customer is treated as unique. A. Word of mouth B. viral C. guerilla D. one-on-one
Last Answer : D. one-on-one
Description : The step-in personal selling process which consists of first meeting between customer and sales person is called A. qualifying B. prospecting C. follow up D. approach
Last Answer : D. approach
Description : Identify the products that the customer usually buys frequently and with a minimum of comparison and buying effort. A. Specialty B. Convenience C. Unsought D. Augmented Answer
Last Answer : B. Convenience
Description : The personal presentation by the firm’s sales force for the purpose of making salesand building customer relationships is called: A. Personal selling. B. Public relations. C. Direct marketing. D. Sales promotion.
Last Answer : A. Personal selling.
Description : When a car dealer complains to the manufacturer that another dealer of the same make of cars is selling outside their assigned territories, it is a type of A. Parallel conflict B. Customer-service conflict C. Vertical conflict D. Horizontal conflict
Last Answer : D. Horizontal conflict
Description : While considering the place for a product which of the following is important for customer. A. Communication B. Convenience C. Cost D. Solution
Last Answer : C. Cost
Description : Using manufacturer’s representatives or sales branches is usually a characteristic of which of the following channel forms? A. business marketing channels B. customer marketing channels C. service marketing channels D. direct marketing channels
Last Answer : D. direct marketing channels
Description : In marketing, ______ is the focal point. A. Profit B. Sales C. Customer D. All of the above
Last Answer : C. Customer
Description : Marketers have traditionally classified products on the basis of three characteristics: ________, tangibility, and use. A. Customer value hierarchy B. Expected C. Augmented D. Durability
Last Answer : D. Durability
Description : The five product levels constitute a ________. At each level more customer value is added. A. Customer-augmented product B. Customer consumption system C. Customer value-hierarchy D. Customer-perceived value E. Customer hierarchy
Last Answer : C. Customer value-hierarchy
Description : The ________ is a tool for identifying ways to create more customer value. A. Value chain B. Customer survey C. Brand loyalty index D. Promotion channel E. Supplier database
Last Answer : A. Value chain
Description : As per section 2(12), of the Sale of Goods Act, quality of goods includes A. State of goods B. Conditions of goods C. Both (a) and (b) D. None of above
Last Answer : C. Both (a) and (b)
Description : The corrective actions after the analysis of variances has to be taken by A. Cost accountant B. Management C. Both a and b D. None of the above
Last Answer : B. Management
Description : Management accounting deals with A. Quantitative information B. Qualitative information C. Both a and b D. None of the above
Last Answer : C. Both a and b
Description : Which of the following is true about management accounting? (i) Management accounting is associated with presentation of accounting data. (ii) Management accounting is extremely sensitive to investors needs. A. Only (i) B. Only (ii) C. Both (i) and (ii) D. None of the above
Last Answer : A. Only (i)
Description : The management accounting can be stated an extension of (i) Cost Accounting (ii) Financial Accounting (iii) Responsibility Accounting A. Both (i) and (ii) B. Both (i) and (iii) C. Both (ii) and (iii) D. (i), (ii), (iii)
Last Answer : D. (i), (ii), (iii)
Description : Management accounting is (i) Subjective (ii) Objective A. Only (i) B. Only (ii) C. Both (i) and (ii) D. None of the above
Description : ________ Accounting becomes a source of information for Management Accounting. A. Financial B. Cost C. Both (A) and (B) D. None of the above
Last Answer : A. Financial
Description : Stress management is about learning A. How to avoid the pressures of life B. How to develop skills that would enhance our body’s adjustment when we are subjected to the pressures of life C. Both ‘A’ & ‘B’ are true D. None of the above
Last Answer : B. How to develop skills that would enhance our body’s adjustment when we are subjected to the pressures of life
Description : Which of the following information systems focuses on making manufacturing processes more efficient and of higher quality? a) Computer aided manufacturing b) Computer integrated manufacturing c) Computer aided software engineering d) Computer aided system engineering e) None of these
Last Answer : a) Computer aided manufacturing
Description : Software safety is quality assurance activity that focuses on hazards that (A) affect the reliability of a software component (B) may cause an entire system to fail. (C) may result from user input errors. (D) prevent profitable marketing of the final product
Last Answer : (B) may cause an entire system to fail.
Description : What is an organization structure in which each employee reports to both a functional (or division) manager and to a project (or group) manager, known as ? (A) Strategic business unit (B) Departmentation by customer (C) Matrix structure (D) Departmentation by territory
Last Answer : Answer: Matrix structure
Description : Which of the following statements about risk is true? Select one: a. Project risk focuses on identifying, assessing, and eliminating the risks on the project. b. Risk management is all ... are no risk-free projects. e. Risk management involves identification, evaluation, and elevation of risk
Last Answer : d. There are no risk-free projects.
Description : Effective project management focuses on the four P’s. What are those four P’s? a. People, performance, payment, product b. People, product, process, project c. People, product, performance, project d. All of the above.
Last Answer : b. People, product, process, project