Write basic concepts of TQM?

Write basic concepts of TQM?
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1 Answer

Answer :

1. Management commitment
2. Focus on customer (both external and internal)
3. Employee involvement, empowerment
4. Continuous improvement
5. Treating suppliers as partners  
6. Establish performance measures for processes
7. Designing products for quality
8. Quality at source
9. Defect prevention
10. Root cause corrective action
11. Benchmarking
12. Training
13. Positive motivation
14. Team work
15. Management by fact and  
16. Quick response
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Related questions

Basic concepts/principles of TQM:

Description : Basic concepts/principles of TQM:

Last Answer : 1. Management commitment, 2. Focus on customer (both external and internal), 3. Employee involvement, empowerment, 4.Continuous improvement, 5. Treating suppliers as partners, 6. Establish performance ... , 13.Positive motivation, 14.Team work, 15.Management by fact, and 16.Quick response.

Mention the basic features of TQM.

Description : Mention the basic features of TQM.

Last Answer : ▪ Management commitment, ▪ Focus on customer (both external and internal), ▪ Employee involvement, empowerment, ▪ Continuous improvement, ▪ Treating suppliers as partners, and ▪ Establish performance measures for processes.

Cause-and-effect cycle of TQM:

Description : Cause-and-effect cycle of TQM:

Last Answer : TQM High quality product/service High productivity, lower cost Lower price More competitive position High profit, growth Job security Satisfying place to work.

What are some major obstacles to TQM implementation?

Description : What are some major obstacles to TQM implementation?

Last Answer : Lack of management commitment, Inability to change organizational culture, Improper planning, Lack of continuous training and education, Paying inadequate attention to internal and external customers, Inadequate ... and teamwork, Lack of employee involvement, Emphasis on short-term results, etc.

What are the major benefits of TQM?

Description : What are the major benefits of TQM?

Last Answer : Improved quality, higher productivity, employee participation, teamwork, working relationships, customer satisfaction, employee satisfaction, communication, profitability, market share, and stock price performance.

* Benefits of quality systems:

Description : * Benefits of quality systems:

Last Answer : Increase in – system efficiency, worker morale, customer satisfaction. Decrease in – complaints, costs, production time

* Stages in the evolution of quality:

Description : * Stages in the evolution of quality:

Last Answer : Inspection Quality Control (QC) Quality Assurance (QA) Quality Mgmt. (QM) TQM

Explain the Dimensions of service quality.

Description : Explain the Dimensions of service quality.

Last Answer : 1. Time: how much time a customer must wait / undergo service. 2. Timeliness: whether service will be performed when promised. 3. Completeness: whether all items in the order are ... : cheerful, friendly service. 9. Competency/Expertise: In professions like doctors, lawyers, mechanics, etc.

Explain the Dimensions of product quality.

Description : Explain the Dimensions of product quality.

Last Answer : Quality has different dimensions. These dimensions are somewhat independent and therefore, a product can be excellent in one dimension and average or poor in another. Dimensions of product quality: 1. ... ranking. 11. Safety: in items like pressure cookers, electrical items, toys, cranes,

What are the major dimensions of service quality?

Description : What are the major dimensions of service quality?

Last Answer : Service duration, timeliness, completeness, consistency, convenience, accuracy, courtesy, etc.

What are the major dimensions of product quality?

Description : What are the major dimensions of product quality?

Last Answer : Performance, features, usability, conformance to standards/specifications, reliability, durability, maintainability, etc.

What is importance of customer retention?

Description : What is importance of customer retention?

Last Answer : It costs a company six times more to sell a product to a new customer than it does to sell to an existing one. Loyal customers generate more revenue, and are also cheaper to maintain. ... a company s other products/services, and also acts as an effective barrier to the entry of competition.

What are the three levels of quality in the Kano model of customer satisfaction?

Description : What are the three levels of quality in the Kano model of customer satisfaction?

Last Answer : (i) Basic quality, (ii) Performance quality, and (iii) Excitement quality. The products corresponding to these three quality levels were termed as „Dissatisfiers‟, „Satisfiers‟ and „Delighters/Exciters‟ respectively in the Kano model.

Distinguish between ‘internal customer’ and ‘external customer

Description : Distinguish between ‘internal customer’ and ‘external customer

Last Answer : An external customer exists outside the organization and can be defined in many ways - user, buyer, influencer. He generally falls into one of three categories: current, prospective, or lost ... For example, Manufacturing is a customer for Purchasing, and Dispatching is a customer for Packaging.

What is the importance of customer focus for an organization?

Description : What is the importance of customer focus for an organization?

Last Answer : Customers are the most important asset of an organization. An organization‟s success depends on how many customers it has, how much they buy, how often they buy, and how long they are retained (loyalty).

What is a Mission statement?

Description : What is a Mission statement?

Last Answer : The mission statement answers the following questions: who we are, who are our customers, what we do, and how we do it. The mission provides the guide map, milestones for achieving the vision.

What is a Vision statement?

Description : What is a Vision statement?

Last Answer : A short declaration of what an organization aspires to be in the future. It is an ideal state that an organization continually strives to achieve. It is timeless, inspirational, and becomes deeply shared within the organization.

What are the various quality statements?

Description : What are the various quality statements?

Last Answer : The quality statements include the vision statement, mission statement, and quality policy statement.

Define Total Quality Management.

Description : Define Total Quality Management.

Last Answer : ⮚ The art of managing the total organization to achieve excellence in all spheres of activity.(Besterfield). ⮚ The integration of all functions and processes within an organization in order to achieve the continuous improvement of the quality of goods and services. (Omachonu).

Define Quality.

Description : Define Quality.

Last Answer : ∙ Fitness for intended use. (Joseph Juran). ∙ Conformance to specifications. (Philip Crosby). ∙ The totality of features of a product or service that bears on its ability to satisfy a stated or implied need. (American Society of Quality).

What are basic concepts that a layman should know?

Description : What are basic concepts that a layman should know?

Last Answer : Please clarify: basic concepts in what field? A layman is only a layman with respect to some field of knowledge and practice or category of expertise. My doctor is a layman in my field as I am in his.

Which basic concepts can't be explained using words?

Description : Which basic concepts can't be explained using words?

Last Answer : answer:Actually, left and right can be explained with language and biology. Left is the side of the human body on which the heart is primarily located, and right is the side of the body ... that cannot be adequately explained in words: colors and music are the first two that pop into my mind.

Should everyone be interested in understanding the basic concepts of computers and the Internet?

Description : Should everyone be interested in understanding the basic concepts of computers and the Internet?

Last Answer : Welcome to ask-public My parents are the same way. I think that their generation has difficulty grasping the ideas behind the internet and how a computer works. But that is just an assumption based on my experience.

Basic concepts in memory interfacing

Description : Basic concepts in memory interfacing

Last Answer : The primary function of memory interfacing is that the microprocessor should be able to read from and write into a given register of a memory chip. To perform these operations the microprocessor ... Be able to select the chip Identify the register Enable the appropriate buffer

The following contain basic principles, essential procedures and related guidance, consistent with the concepts in the Framework, for the performance of assurance engagements, except a. PSAs b. PSREs c. PSAEs d. PSRSs

Description : The following contain basic principles, essential procedures and related guidance, consistent with the concepts in the Framework, for the performance of assurance engagements, except a. PSAs b. PSREs c. PSAEs d. PSRSs

Last Answer : PSRSs

The basic concepts of ventilation are: a. To bring in air and trap it b. To reduce the air temperature and move the air c. To throw hot and cold air out d. To make new air

Description : The basic concepts of ventilation are: a. To bring in air and trap it b. To reduce the air temperature and move the air c. To throw hot and cold air out d. To make new air

Last Answer : b. To reduce the air temperature and move the air

Basic Networking Concepts 1. Introduction 2. Protocols 3. Protocol Layers 4. Network Interconnection/Internet

Description : Basic Networking Concepts 1. Introduction 2. Protocols 3. Protocol Layers 4. Network Interconnection/Internet

Last Answer : OSI Layers Physical layer: ensures a safe and efficient travel of data; consists of electronic circuits for data transmission etc. Data link layer: in charge of data encapsulation ... mails. -SNMP (Simple Network Management Protocol) allows the management of the network. 

P shows a basic schematic of how an airbrush works. In the options, the green sections are seals. Of these options, which of the design concepts of an airbrush will work continuously until the liquid in the container is exhausted up to the dotted line?

Description : P shows a basic schematic of how an airbrush works. In the options, the green sections are seals. Of these options, which of the design concepts of an airbrush will work continuously until the liquid in the container is exhausted up to the dotted line?

Last Answer : C,D

which of the following is a tqm tool? -General Knowledge

Description : which of the following is a tqm tool? -General Knowledge

Last Answer : Benchmarking is a TQM tool.

What is the full form of 'TQM' ? -How To ?

Description : What is the full form of 'TQM' ? -How To ?

Last Answer : The full form of 'TQM' is Total Quality Management

What is TQM?

Description : What is TQM?

Last Answer : TQM- Total Quality Management. Total quality management (TQM) is a set of systematic activities carried out by the entire organization to effectively and efficiently achieve the organization objectives ... services with a level of quality that satisfies customer , at appropriate time and price.

Which screens are necessary to make a complete human resource decision when the advance module has been activated? a. Production & human resources b. Marketing & human resources c. Finance & marketing d. Human resources & TQM e. None of the above choices are correct

Description : Which screens are necessary to make a complete human resource decision when the advance module has been activated? a. Production & human resources b. Marketing & human resources c. Finance & marketing d. Human resources & TQM e. None of the above choices are correct

Last Answer : a. Production & human resources

Investing more than $5,000,000 in the same TQM initiative over a two or three year period creates a. little or no additional improvement. b. high additional improvement. c. the same improvement than last period. d. diminishing returns.

Description : Investing more than $5,000,000 in the same TQM initiative over a two or three year period creates a. little or no additional improvement. b. high additional improvement. c. the same improvement than last period. d. diminishing returns.

Last Answer : a. little or no additional improvement.

The ______________ details sales volume in all segments, reporting each product’s actual and potential sales. a. Balance Sheet b. Market Share Report c. HR/TQM/Sustainability Report d. Round Analysis e. Annual Report

Description : The ______________ details sales volume in all segments, reporting each product’s actual and potential sales. a. Balance Sheet b. Market Share Report c. HR/TQM/Sustainability Report d. Round Analysis e. Annual Report

Last Answer : b. Market Share Report

Diminishing returns for a single year on TQM budgets become noticeable at a. $3.0M. b. $1.5M. c. $2.0M. d. $5.0M. e. $1.0M.

Description : Diminishing returns for a single year on TQM budgets become noticeable at a. $3.0M. b. $1.5M. c. $2.0M. d. $5.0M. e. $1.0M.

Last Answer : c. $2.0M.

.A functional manager is responsible for a. one of the five market segments. b. R&D, Marketing, Production, Finance, Human Resources, and TQM/PI. c. one of the five products in the starting product line. d. none of these. e. monitoring competitors in their entirety.

Description : .A functional manager is responsible for a. one of the five market segments. b. R&D, Marketing, Production, Finance, Human Resources, and TQM/PI. c. one of the five products in the starting product line. d. none of these. e. monitoring competitors in their entirety.

Last Answer : b. R&D, Marketing, Production, Finance, Human Resources, and TQM/PI.

The TQM initiative reduces material costs and labor costs. a. Concurrent Engineering (CCE)/Six Sigma b. Benchmarking c. Continuous Product Improvement systems (CPI) d. Channel Support systems e. Quality Initiative Training (QIT)

Description : The TQM initiative reduces material costs and labor costs. a. Concurrent Engineering (CCE)/Six Sigma b. Benchmarking c. Continuous Product Improvement systems (CPI) d. Channel Support systems e. Quality Initiative Training (QIT)

Last Answer : a. Concurrent Engineering (CCE)/Six Sigma

These TQM initiatives reduce administrative overhead; reduces the R&D cycle time and enhances the effectiveness of the promotion and sales budget. a. Concurrent Engineering (CCE); Channel Support systems and Just-in-Time Inventory b. Quality Function Deployment and Benchmarking c. Continuous Product Improvement systems (CPI) and Just-in-Time Inventory d. Channel Support systems and Six Sigma e. Quality Initiative Training (QIT)

Description : These TQM initiatives reduce administrative overhead; reduces the R&D cycle time and enhances the effectiveness of the promotion and sales budget. a. Concurrent Engineering (CCE); Channel Support systems ... Inventory d. Channel Support systems and Six Sigma e. Quality Initiative Training (QIT)

Last Answer : b. Quality Function Deployment and Benchmarking

TQM initiatives a. improve business procedures, resulting in improved efficiencies and cost structures. b. improve product quality while reducing the time and resources required to design, manufacture, warehouse and ship products. c. improve business procedures and product quality, resulting in improved efficiencies and costs structures. d. improve product quality resulting in improved cost structures. e. improve product quality and business procedures.

Description : TQM initiatives a. improve business procedures, resulting in improved efficiencies and cost structures. b. improve product quality while reducing the time and resources required to design, ... quality resulting in improved cost structures. e. improve product quality and business procedures.

Last Answer : b. improve product quality while reducing the time and resources required to design, manufacture, warehouse and ship products.

Customer demand is driven by a. price, product, promotion and TQM/Process Initiatives. b. customer survey. c. positioning and price. d. market share. e. market share, positioning and price.

Description : Customer demand is driven by a. price, product, promotion and TQM/Process Initiatives. b. customer survey. c. positioning and price. d. market share. e. market share, positioning and price.

Last Answer : b. customer survey.

Which of the following is an example of a TQM initiative? a. Continuous Process Improvement b. Just-in-Time [Inventory] c. Quality Function Deployment Effort d. Channel Support Systems

Description : Which of the following is an example of a TQM initiative? a. Continuous Process Improvement b. Just-in-Time [Inventory] c. Quality Function Deployment Effort d. Channel Support Systems

Last Answer : c. Quality Function Deployment Effort

Which one is not an area in which Capstone® separates company activities? a. Marketing b. Production c. R&D d. Logistics e. TQM

Description : Which one is not an area in which Capstone® separates company activities? a. Marketing b. Production c. R&D d. Logistics e. TQM

Last Answer : d. Logistics

TQM & ISO both focuses on A. Customer B. Employee C. Supplier D. All of the above

Description : TQM & ISO both focuses on A. Customer B. Employee C. Supplier D. All of the above

Last Answer : A. Customer

Total Quality Management (TQM) focuses on A. Employee B. Customer C. Both (a) and (b) D. None of the above

Description : Total Quality Management (TQM) focuses on A. Employee B. Customer C. Both (a) and (b) D. None of the above

Last Answer : C. Both (a) and (b)

----------- is the application of quality principles to all facets and business process of an organization. a) TQM b) Software Testing c) Software tools

Description : ----------- is the application of quality principles to all facets and business process of an organization. a) TQM b) Software Testing c) Software tools

Last Answer : Ans : a

Write suitable examples of the given concepts and justify your answer : Direction of social change.

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Description : Write suitable examples of the given concepts and justify your answer : Socialization.

Last Answer : Write suitable examples of the given concepts and justify your answer : Socialization.

Write suitable examples of the given concepts and justify your answer : Adult socialization at workplace.

Description : Write suitable examples of the given concepts and justify your answer : Adult socialization at workplace.

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Write suitable examples of the given concepts and justify your answer : Resocialization.

Description : Write suitable examples of the given concepts and justify your answer : Resocialization.

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Write suitable examples of the given concepts and justify your answer : Socialization in family.

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