Do most people like reaching a store customer service call center?

Do most people like reaching a store customer service call center?
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1 Answer

Answer :

According to the Bureau of Labor Statistics call centers are very popular because of the lower costs incurred by the business. Most customers do not mind reaching a call center but they aren't happy about reaching call centers that are located overseas or operators who don't speak the English language very well. According to a study done in late 2009 most customers would prefer to reach a customer service representative who is actually affiliated with the store in question.
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