Does outsourcing your business process to external comanies always mean outsourcing the actual manufacturing of products or provision of services?

Does outsourcing your business process to external comanies always mean outsourcing the actual manufacturing of products or provision of services?
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I work for a service company that outsources a lot of work to India. The representatives in India will take phone calls from customers, process claims or other functions, or just about anything. Outsourcing service is probably a lot easier than outsourcing manufacturing. No. What "business process outsourcing" means is outsourcing the "non-core" overhead parts of a company's business, such as payroll, employee benefits, accounting, and customer service (no joke on that last one).
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