If your computer's hard drive crashed, it is best to return to the place where you purchased your computer rather than relying on an internet-based company or Internet information. This is especially the case if you are under a warranty, because you will need to be serviced by the manufacturer in order to keep the warranty. In addition, the company or business that sold you the computer, will have the best knowledge of how to assist you with your problem. There are many websites and forums that offer information on how to recover a failed hard drive. These forums are generally free to use.