Description : Which of the following is not one of the views of conflict? (a) the traditional view ; (b) the human relations view ; (c) the interactionist view (d) the inevitability view
Last Answer : (d) the inevitability view
Description : Encouraging group leaders to maintain an ongoing minimum level of conflict is part of the _____ view of conflict. (a) functional ; (b)traditional ; (c)human relations ; (d) interactionist
Last Answer : (d) interactionist
Description : The ______ view of conflict argues that conflict indicates a malfunctioning within the group. (a) human relations ; (b) interactionist ; (c) traditional ; (d) functional
Last Answer : (c) traditional ;
Description : The _____ view of conflict argues that some conflict is absolutely necessary for a group to perform effectively. (a) human relations ; (b) interactionist ; (c) traditional ; (d) functional
Last Answer : (b) interactionist ;
Description : The _____ view of conflict argues that conflict is a natural and inevitable outcome in any group. (a) human relations ; (b) interactionist ; (c) traditional ; (d) functional
Last Answer : (a) human relations ;
Description : You decide to do more research on the view that conflict should be encouraged as a means to achieve change and innovation. This view is termed: (a) the traditional view. ; (b) the human relations view. ; (c) the interactionist view. (d) the acceptance view.
Last Answer : ; (c) the interactionist view.
Description : You have decided to accept conflict as a natural occurrence and deal with it. You are supporting: (a) the traditional view. ; (b) the human relations view. ; (c) the interactionist view. (d) the behavior modification view.
Last Answer : (b) the human relations view. ;
Description : If you support the idea that conflict is bad and should be eliminated, you are supporting: (a) the traditional view. ; (b) the human relations view. ; (c) the interactionist view. ; (d) the moderated acceptance view.
Last Answer : (a) the traditional view. ;
Description : The interactionist view of conflict proposes that conflict is: (a) an indication of the group maturity level. (b)necessary for effective group performance.; (c) a necessary evil. ; (d) always evident in groups.
Last Answer : (b)necessary for effective group performance.;
Description : A common ingredient in organizations that successfully create functional conflict is that they: (a) reward dissent and punish conflict avoiders. (b) shoot the messenger. (c) formally assign devil’s advocates. ; (d) avoid risky situations.
Last Answer : (a) reward dissent and punish conflict avoiders.
Description : According to the interactionist‟s perspective, a group that functions without conflict is: (a) the ideal situation but is rarely achieved. ; (b) prone to becoming static and apathetic. (c) likely to be responsive to the need for change and innovation. ; (d)the most productive.
Last Answer : (b) prone to becoming static and apathetic.
Description : The fundamental purpose of an Organization’s Mission statement is to : A. Create a good human relations climate in the Organization B. Define the Organization’s purpose in Society C. Define the operational structure of the Organization D. Generate good public relations for the Organization
Last Answer : Define the Organization’s purpose in Society
Description : The human relations view of conflict advocates: (a) encouraging conflict. ; (b) open communication for resolving conflict. (c) group therapy for resolving conflict. ; (d) acceptance of conflict.
Last Answer : (d) acceptance of conflict.
Description : The human relations view of conflict argues that conflict is: (a) an inevitable outcome in any group. (b) always a positive force in determining group performance. (c) always a negative force in determining group performance. (d) necessary for effective group performance.
Last Answer : (a) an inevitable outcome in any group.
Description : If no one is aware of conflict, it is generally agreed that: (a) employee-employer relations will be goo(d) ; (b) conflict is subversive. (c) no conflict exists. ; (d) conflict is inevitable.
Last Answer : (c) no conflict exists. ;
Description : Functional benchmarking involves: a) benchmarking your competitors. b) benchmarking global competitors in your industry. c) benchmarking organizations with regards to specific business activities ... d) benchmarking other multinational firms with similar corporate strategies or similar customers
Last Answer : benchmarking organizations with regards to specific business activities or processes
Description : Last month, Jennifer‟s department experienced constructive conflict during a meeting. Which of the following is not an outcome of this functional conflict? (a) improved quality of decisions ; (b) creativity and innovation are stimulated (c) tensions are released ; (d) communication is retarded
Last Answer : (d) communication is retarded
Description : You have decided to allow the conflict to exist so long as it doesn‟t hinder group performance. You will try to eliminate _____ conflict. (a) functional ; (b) dysfunctional (c) task ; (d) individualized
Last Answer : (b) dysfunctional
Description : Which one of the following might not be a functional outcome of the conflict process? (a) stimulates creativity ; (b) avoids risk ; (c) fosters environment of self-evaluation (d) relieves tensions
Last Answer : (b) avoids risk ;
Description : Which of the following is a stage in the conflict process? (a) functional conflict (b) dysfunctional conflict ; (c) hindering conflict ; (d) incompatibility
Last Answer : (d) incompatibility
Description : The most important criterion in determining whether conflict is functional or dysfunctional is: (a) overall morale. (b) turnover rates. ; (c) absenteeism levels. ; (d) group performance.
Last Answer : (d) group performance.
Description : Conflict is functional if it: (a) supports the goals of the group. (b) is satisfying to the individual members of the group. (c) causes group members to argue. ; (d) causes turnover.
Last Answer : (a) supports the goals of the group.
Description : _____ conflict hinders group performance. (a) Formal ; (b) Informal ; (c) Functional ; (d) Dysfunctional
Last Answer : (d) Dysfunctional
Description : _____ conflict supports the goals of the group and improves its performance. (a) Formal ; (b) Informal ; (c) Functional ; (d) Dysfunctional
Last Answer : (c) Functional ;
Description : When the group disagrees, it is usually over how the work should get done. The type of conflict experienced by your group is: (a) task conflict. (b) relationship conflict. ; (c) process conflict. ; (d)traditional conflict.
Last Answer : ; (c) process conflict. ;
Description : Which one of the following is not part of the traditional view of conflict? (a) inevitable ; (b) must be avoided ; (c) indicates malfunctioning ; (d) harmful
Last Answer : (a) inevitable ;
Description : The traditional view of conflict is: (a) the belief that all conflict is harmful and must be avoide(d) (b) the belief that conflict is a natural and inevitable outcome in any group. ... is absolutely necessary for a group to perform effectively. (d) no generalization about conflict is appropriate.
Last Answer : (a) the belief that all conflict is harmful and must be avoide(d)
Description : The traditional view of conflict argues that conflict: (a) cannot be avoide(d) (b) indicates a malfunctioning within the group. (c) is good for a group. (d) improves productivity.
Last Answer : (b) indicates a malfunctioning within the group.
Description : Which of these statements apply to Strategic Groups. A. Organizations within an industry following similar strategies or competing on similar bases. B. Examples, in grocery retailing are supermarkets ... the similarities and differences in bases of segmentation D. All of these options apply
Last Answer : All of these options apply
Description : Which of these statements apply to Strategic Groups. A. Organizations within an industry following similar strategies or competing on similar bases. B. Examples, in grocery retailing are supermarkets, ... the similarities and differences in bases of segmentation D. All of these options apply.
Last Answer : All of these options apply.
Description : In the context of strategic management, stakeholders can be defined as: a) An individual or group with a financial stake in the organization b) An external individual or group that is able to ... individual or group with an interest in the organization's activities and who seeks to influence them
Last Answer : An individual or group with an interest in the organization's activities and who seeks to influence them
Description : If a colleague belongs to the minority group but quite progressive in views, the basis of maintenance of healthy relations will be the realisation of that Options: A) The throat-cut competition as you ... all benefits due to minority groups D) The hard-work he has done to achieve the status
Last Answer : D) The hard-work he has done to achieve the status
Description : __________ is the form of departmentalization that groups similar jobs and activities into departments. (a) A product structure ; (b) A divisional structure ; (c) A matrix structure ; (d) A functional structure
Last Answer : (d) A functional structure
Description : Whose concept states that interpersonal and human relations may lead to productivity (a) Elton Mayo ; (b) Henry Fayol ; (c) F.W. Taylor ; (d) Max Weber
Last Answer : (a) Elton Mayo ;
Description : Authority, discipline, unity of command, and unity of direction are: (a) Taylor's four principles of management. ; (b) Principles of the human relations movement. (c) Elements of Weber's ideal bureaucratic structure. (d) Four of Fayol's fourteen principles of management.
Last Answer : A
Description : Which of the following are the primary functions of all organizations? (a) operations, marketing, and human resources (b) marketing, human resources, and finance/accounting (c) sales, quality control, and operations (d) research and development, finance/accounting, and purchasing
Last Answer : (a) operations, marketing, and human resources
Description : The ____________________ and ____________________ manage the supplier relations, monitor the vendor activities and manage the supplier quality in an organisation. A. Supplier management, ... processes C. Supplier management, control processes D. Supplier maintenance, customisation processes
Last Answer : C. Supplier management, control processes
Description : ____________ refers to the network of personal and social relations that is developed spontaneously between people associated with each other. (a) Formal organization ; (b) Informal organization ; (c) Business organization (d) Government organization
Last Answer : (b) Informal organization ;
Description : Company policy, administration, supervision, interpersonal relations, working conditions, and salary are characterized as: (a) Growth factors ; (b) Achievement factors ; (c) Hygiene factors ; (d) Motivating factors
Last Answer : (c) Hygiene factors ;
Description : _________________ happens when organizations lose pace with changes in the operating enviroment? A. Strategic Flaw B. Strategic Drift C. Strategic Blunder D. Strategic Disaster
Last Answer : Strategic Drift
Description : Using organization's existing under-utilized resources or capabilities (technologies, distribution channels, brands etc.) to new markets, products or services, is known as…. A. Economies of Scope B. The Experience Curve C. Economies of Capacity D. Economies of Scale
Last Answer : Economies of Scope
Description : For the Strategic Planning process to be effective, Organizations must continually strengthen the “good ethics is good business” policy
Last Answer : True
Description : Many Organizations mistakenly spend more time and effort on the implementation of a Plan than on the formulation of the Plan itself
Last Answer : False
Description : Application of the Strategic Management process is typically more formal in larger and well established Organizations
Description : Identifying an Organization’s existing Vision, Mission, Objectives and Strategies is the final step for the Strategic Management Process
Description : Annual Objectives are long-term milestones that Organizations must achieve to reach short-term Objectives
Description : Which of the following are typically seen as being associated with strategic decisions? Select one: a. HR and Technology strategies b. The detailed planning of a department's work over the ... The organization's long-term direction d. values and expectations of powerful actors in the organization
Last Answer : The organization’s long-term direction
Description : Reputation' in the context of an organization's resources can provide competitive advantage because: a) It is difficult to copy b) It is based on word-of-mouth c) It is a threshold resource d) It is explicit
Last Answer : It is difficult to copy
Description : To find out what an organization's strategy is, you should: a) Read the mission statement b) Look at what the organization actually does c) Read the strategic plan d) Ask the CEO
Last Answer : Look at what the organization actually does