Description : In which stage of the conflict process does conflict become visible? (a) potential opposition or incompatibility (Stage I) ; (b) cognition and personalization (Stage II) ; (c) intentions (Stage III) ; (d) behavior (Stage IV)
Last Answer : ; (d) behavior (Stage IV)
Description : The first stage of the conflict process is called: (a) cognition and personalization. ; (b) behavior. ; (c) potential opposition or incompatibility. (d) outcomes.
Last Answer : (c) potential opposition or incompatibility.
Description : You have decided to allow the conflict to exist so long as it doesn‟t hinder group performance. You will try to eliminate _____ conflict. (a) functional ; (b) dysfunctional (c) task ; (d) individualized
Last Answer : (b) dysfunctional
Description : The most important criterion in determining whether conflict is functional or dysfunctional is: (a) overall morale. (b) turnover rates. ; (c) absenteeism levels. ; (d) group performance.
Last Answer : (d) group performance.
Description : _____ conflict hinders group performance. (a) Formal ; (b) Informal ; (c) Functional ; (d) Dysfunctional
Last Answer : (d) Dysfunctional
Description : _____ conflict supports the goals of the group and improves its performance. (a) Formal ; (b) Informal ; (c) Functional ; (d) Dysfunctional
Last Answer : (c) Functional ;
Description : Role _________________ is a conflict between the role an individual has outside the group and the role he or she is expected to have in the group. (a) Collision ; (b) Transition ; (c) Confusion ; (d) Incompatibility
Last Answer : (a) Collision ;
Description : Which of the following is not a requirement in your text‟s definition of conflict? (a) must be perceived ; (b) overt acts only ; (c) incompatibility ; (d) opposition
Last Answer : (b) overt acts only ;
Description : When “yes” people are hired and promoted, _____ outcomes are likely to result. (a) improved organizational ; (b) functional ; (c) dysfunctional ; (d) better decisions
Last Answer : (c) dysfunctional ;
Description : Conflict: (a) can be positively related to productivity. ; (b) is always dysfunctional. (c) can arise from diversity. ; (d) all of the above
Last Answer : (b) is always dysfunctional.
Description : Conflict is dysfunctional when it: (a) provides a medium to release tension. ; (b) reduces group cohesiveness. (c) fosters an environment of self-evaluation and change. (d) provides a means for releasing tensions.
Last Answer : (b) reduces group cohesiveness.
Description : _____________________ is the rate at which you unlearn habits which are hindering organization success? A. Relearning Curve B. Inexperience Curve C. Learning Curve D. Forgetting Curve
Last Answer : Forgetting Curve
Description : Which one of the following might not be a functional outcome of the conflict process? (a) stimulates creativity ; (b) avoids risk ; (c) fosters environment of self-evaluation (d) relieves tensions
Last Answer : (b) avoids risk ;
Description : _____ conflicts are almost always dysfunctional. (a) Task ; (b) Job ; (c) Relationship ; (d) Process
Last Answer : (c) Relationship ;
Description : In which stage of the conflict process does conflict become visible? (a) Illumination ; (b) Intentions ; (c) Behaviour ; (d) Cognition
Last Answer : (c) Behaviour ;
Description : Conflict-handling behaviors are initiated in _____, in which there is a dynamic process of interaction. (a) Stage II of the conflict process ; (b) Stage III of the conflict process (c) Stage IV of the conflict process ; (d) Stage V of the conflict process
Last Answer : (b) Stage III of the conflict process
Description : Stage II of the conflict process deals with: (a) cognition and personalization of conflict. ; (b) group development. (c) conflict avoidance. ; (d) interaction between group members.
Last Answer : (a) cognition and personalization of conflict. ;
Description : The presence of conditions that create opportunities for conflict to arise is the _____ stage of the conflict process. (a) potential opposition ; (b) cognition ; (c) vision ; (d) intentions
Last Answer : (a) potential opposition ;
Description : Which of the following is not a stage in the conflict process? (a) potential opposition ; (b) cognition ; (c) vision ; (d) intentions
Last Answer : (c) vision ;
Description : Last month, Jennifer‟s department experienced constructive conflict during a meeting. Which of the following is not an outcome of this functional conflict? (a) improved quality of decisions ; (b) creativity and innovation are stimulated (c) tensions are released ; (d) communication is retarded
Last Answer : (d) communication is retarded
Description : A common ingredient in organizations that successfully create functional conflict is that they: (a) reward dissent and punish conflict avoiders. (b) shoot the messenger. (c) formally assign devil’s advocates. ; (d) avoid risky situations.
Last Answer : (a) reward dissent and punish conflict avoiders.
Description : Conflict is functional if it: (a) supports the goals of the group. (b) is satisfying to the individual members of the group. (c) causes group members to argue. ; (d) causes turnover.
Last Answer : (a) supports the goals of the group.
Description : Encouraging group leaders to maintain an ongoing minimum level of conflict is part of the _____ view of conflict. (a) functional ; (b)traditional ; (c)human relations ; (d) interactionist
Last Answer : (d) interactionist
Description : The ______ view of conflict argues that conflict indicates a malfunctioning within the group. (a) human relations ; (b) interactionist ; (c) traditional ; (d) functional
Last Answer : (c) traditional ;
Description : The _____ view of conflict argues that some conflict is absolutely necessary for a group to perform effectively. (a) human relations ; (b) interactionist ; (c) traditional ; (d) functional
Last Answer : (b) interactionist ;
Description : The _____ view of conflict argues that conflict is a natural and inevitable outcome in any group. (a) human relations ; (b) interactionist ; (c) traditional ; (d) functional
Last Answer : (a) human relations ;
Description : Which one of the following views on conflict dominates in most actual groups and organizations? (a) human relations ; (b) interactionist ; (c) traditional ; (d) functional
Description : In which stage are conflict issues defined? (a) Stage I, Potential opposition ; (b) Stage II, Cognition and personalization (c) Stage III, Intuitions ; (d) Stage IV, Behavior
Last Answer : (b) Stage II, Cognition and personalization
Description : What is the process of deliberately hindering the passage of a bill in the legislative by long speeches or otner means of delay?
Last Answer : Its called a Filibuster. The rules in congress allow congressmento speak as long as they want, and as many times as they want. Afilibuster can be prevented if 6/10ths of congress vote to go tothe voting process, but if not, the plan will fail.
Description : Which type of departmentalization achieves economies of scale by placing people with common skills and orientations into common units? (a) Geographic ; (b) Product ; (c) Process ; (d) Functional
Last Answer : (d) Functional
Description : Members within a group that share similar experiences and feelings are known to have…………. (a) Process ; (b) Universal ; (c) Content ; (d) Conflict
Last Answer : (b) Universal ;
Description : When the group disagrees, it is usually over how the work should get done. The type of conflict experienced by your group is: (a) task conflict. (b) relationship conflict. ; (c) process conflict. ; (d)traditional conflict.
Last Answer : ; (c) process conflict. ;
Description : The conflict-handling orientation that is based on a process of give-and-take and an emphasis on “splitting the difference” is: (a) avoiding. ; (b) collaborating. ; (c) accommodating. ; (d) compromising.
Last Answer : (d) compromising.
Description : _____ conflict relates to how the work gets done. (a) Task ; (b) Job ; (c) Relationship ; (d) Process
Last Answer : (d) Process
Description : _____ conflict focuses on interpersonal relationships. (a) Task ; (b) Job ; (c) Relationship ; (d) Process
Description : Which is not one of the three types of conflict? (a) Task ; (b) job ; (c) relationship ; (d) process
Last Answer : (b) job ;
Description : Conflict that relates to the content and goals of the work is termed _____ conflict. (a) explicit ; (b)task ; (c) relationship ; (d) process
Last Answer : (b)task ;
Description : _____ is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about. (a) Politics ; (b) Consideration ; (c) Power ; (d) Conflict
Last Answer : (d) Conflict
Description : Strategy implementation is often considered to be the most difficult stage in the Strategic Management process because it requires personal discipline, commitment and sacrifice
Last Answer : True
Description : Matrices like BCG Growth Share & GE Mckinsey Business Portfolio are use to evaluate___________________? A. Business Level Strategy B. Product Level Strategy C. Corporate Level Strategy D. Functional Level Strategy
Last Answer : Corporate Level Strategy
Description : Godrej Industries is an example of a…. A. Single Industry Firm B. Related Diversified Firm C. Unrelated Diversified Firm D. Multi-functional Diversified Firm
Last Answer : Unrelated Diversified Firm
Description : Unilever is an example of a…. A. Single Industry Firm B. Related Diversified Firm C. Unrelated Diversified Firm D. Multi-functional Diversified Firm
Last Answer : Related Diversified Firm
Description : McDonalds Foods is an example of a…. A. Single Industry Firm B. Related Diversified Firm C. Unrelated Diversified Firm D. Multi-functional Diversified Firm
Last Answer : Multi-functional Diversified Firm
Description : The ideal strategic management team DOES NOT includes…. A. Chief executive officer (CEO) B. Product managers C. Heads of functional areas D. Shop-floor managers
Last Answer : Shop-floor managers
Description : Strategy Formulation, Implementation and Evaluation activities occur at three hierarchical levels in a large diversified Organization: Corporate, Divisional and Functional
Last Answer : Single Industry Firm
Description : What are the advantages of the functional structure? a) It enhances communication between top and low level managers. b) It makes communication easy among people from different functions. c) It ... easy among people from the same specialists. d) It enhances team spirit throughout the organization.
Last Answer : It makes communication easy among people from the same specialists