Do you stand up for fastfood employees when a customer is treating them unreasonalbly?

1 Answer

Answer :

Always have, always will. I was a fast food worker then manager while in school/first year of university. I learned a lot there, actually, when I look back and think about it. For example, I make my order in the exact desired way, and always tell the cashier the exact amount of money I’m giving them. I also stand up for customers too. Recently I was at a Wendy’s during the daytime. The customer in front of me and her daughter ordered a drink, sandwich, and side dish seperately, but the cashier entered it in individually instead of making it into a combo. This is one telltale sign of a good cashier, fighting for the customer’s money, knowing what deals are best and giving them to the customer without asking (as a worker/manager, I cared more about the customers than I did about the McBeast). Sure enough, the manager came up while the customer was leaving and told the cashier their mistake, but made no effort to call back the customer to give them their money back. So I did. She got back $2, and I was thanked by her. The fast food company was willing to keep that $2 instead of doing what was right. So disgusting.

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