Today‟s managers understand that the success of any effort at improving quality and productivity must include _____. (a) Quality management programs ; (b) Customer service improvements (c) Employee's participation ; (d) Manufacturing simplification

Today‟s managers understand that the success of any effort at improving quality and productivity must include _____. (a) Quality management programs ; (b) Customer service improvements (c) Employee's participation ; (d) Manufacturing simplification 
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(c) Employee's participation ;
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Managers today realize that long-term success can be achieved primarily by satisfying the customer. Customers are demanding quicker service, higher quality, and more _____. (a) Value for their money ; (b) Personal attention ; (c) Variety in services ; (d) Online choices

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Last Answer : (a) Value for their money ;

Which of the following steps is important to improving expectancy? (a) Create the belief that effort is related to performance. (b) Ask employees what rewards they value. ; (c) Deliver rewards as promised. (d) Make the rewards meaningful.

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Last Answer : (a) Create the belief that effort is related to performance

Sharon Moro, office manager at Willow Manufacturing stated, “We‟d had manufacturing work cells in place for at least two years, but change didn‟t really happen until we added teamwork.” To effectively integrate teamwork into their corporate strategy, all of the following actions were undertaken by Willow except: (a) Old ways were readily discarded. (b) Everyone’s input was sought and valued (c) Individual employee success was recognized and celebrated. (d) Employees believed in what they were doing.

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Last Answer : Formulates a clear defect reduction plan in the quality department

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Which of the following statements concerning motivating marketing personnel is FALSE? A)Management must discover employees' needs and then develop motivational methods. B)Motivational methods should be fair, ethical, and well -understood by employees. C)Selecting effective motivational tools becomes easier as the work force becomes less diverse. D)Rewards to employees must be tied to organisational goals. E)Managers must use different tools to motivate different individuals.

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The concept The concept of continuous improvement continuous improvement as applied as applied to quality to quality means: a. Employees wi Employees will continue continue to get better results results b. Processes will be improved by a lot of small improvement c. Processes Processes will be improved through proved through a few large im large improvements provements d. None

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How could improving customer service through customer service management lead to more sales?

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The forecasting model that pools the opinions of a group of experts or managers is known as the……… (a) sales force composition model ; (b) jury of executive opinion model (c) consumer market survey model ; (d) management coefficients model

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Which of the following management substitutes is characterized by formalization, inflexibility, and closely knit work groups? (a) Characteristics of subordinates. ; (b) Characteristics of managers. (c) Characteristics of the organization. ; (d) Characteristics of task.

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While considering the seven leadership styles described by the leadership continuum, all of the following are variables that need to be considered for a manager, EXCEPT, (a) manager's preferred style based on experience. (b) manager's preferred style based on expectation. (c) manager's preferred style based on knowledge. (d) manager's preferred style based on confidence in upper management.

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Last Answer : Studied the relationship of lighting levels to worker productivity.

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Last Answer : Involves the use of quantitative techniques to improve management decision making.

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Last Answer : Studied the relationship of lighting levels to worker productivity.

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Last Answer : Involves the use of quantitative techniques to improve management decision making

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Last Answer : ; (c) Efficiency ;

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Last Answer : (d) An electronic meeting

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Last Answer : well-trained contact employees

Taylor and Deming would have both agreed that (a) Whirlpool's global strategy is a good one (b) Eli Whitney was an important contributor to statistical theory (c) Management must do more to improve the work environment and its processes so that quality can be improved (d) The era of Operations Management will be succeeded by the era of scientific management

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Last Answer : (c) Management must do more to improve the work environment and its processes so that quality can be improved

How does Hofstede view Masculinity in a given society? A. As a representation of achievement, assertiveness and material reward for success. B. As a preference for cooperation, modesty, and quality of life. C. As a representation of individualism and personal free will. D. As a preference for virtue and moral standard.

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Last Answer : As a representation of achievement, assertiveness and material reward for success

In comparing management fraud with employee fraud, the auditor's risk of failing to discover the fraud is a. Greater for employee fraud because of the larger number of employees in the organization. b. Greater for employee fraud because of the higher crime rate among blue collar workers. c. Greater for management fraud because of management's ability to override existing internal controls. d. Greater for management fraud because managers are inherently smarter than employees.

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Last Answer : Greater for management fraud because of management's ability to override existing internal controls

In comparing management fraud with employee fraud, the auditor's risk of failing to discover the fraud is a. Greater for employee fraud because of the larger number of employees in the organization. b. Greater for management fraud because of management's ability to override existing internal controls. c. Greater for employee fraud because of the higher crime rate among blue collar workers. d. Greater for management fraud because managers are inherently smarter than employees

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Last Answer : Greater for management fraud because of management's ability to override existing internal controls

The following is NOT a benefit of Strategic ManagementA. Resistance to change is reducedB. Reduces gaps/overlaps in activities among employees C. All of these options are correctD. Formulates a clear defect reduction plan in the quality department

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Last Answer : Formulates a clear defect reduction plan in the quality department

Which of the following would explain an adverse variable production overhead efficiency variance? 1. Employees were of a lower skill level than specified in the standard 2. Unexpected idle time resulted from a series of machine breakdown 3. Poor Quality material was difficult to process (a) (1), (2) and (3) (b) (1) and (2) (c) (2) and (3) (d) (1) and (3)

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Last Answer : (d) (1) and (3)

Strategic Management focusses on integrating functions such as Marketing, Finance / Accounting, Production / Operations, R & D and Info.Systems to achieve Orgnl. success

Description : Strategic Management focusses on integrating functions such as Marketing, Finance / Accounting, Production / Operations, R & D and Info.Systems to achieve Orgnl. success

Last Answer : True

The most formal definition of marketing is ________. A. Meeting needs profitably B. Identifying and meeting human and social needs C. The four Ps (product, price, place, promotion) D. An organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders. E. Improving the quality of life for consumers

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Last Answer : D. An organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders.

Why lacks the capacity to understand and retain information must a barrier to active participation?

Description : Why lacks the capacity to understand and retain information must a barrier to active participation?

Last Answer : Feel Free to Answer

In the Resource-based view (RBV) model, Intellectual capital does not include… A. Patents, brands B. Business systems C. Customer databases D. Includes all of the above

Description : In the Resource-based view (RBV) model, Intellectual capital does not include… A. Patents, brands B. Business systems C. Customer databases D. Includes all of the above

Last Answer : Includes all of the above

In the Resource-based view (RBV) model, Intellectual capital does not include… A. Patents, brands B. Business systems C. Customer databases D. Includes all of the above

Description : In the Resource-based view (RBV) model, Intellectual capital does not include… A. Patents, brands B. Business systems C. Customer databases D. Includes all of the above

Last Answer : Includes all of the above