Customer Relationship Management is about 1. Acquiring the right Customer 2. Instituting the best processes 3. Motivating employees 4. All of the Above

Customer Relationship Management is about
1.
Acquiring the right Customer
2.
Instituting the best processes
3.
Motivating employees
4.
All of the Above
by

1 Answer

Answer :

All of the above
by

Related questions

Which of the following statements concerning motivating marketing personnel is FALSE? A)Management must discover employees' needs and then develop motivational methods. B)Motivational methods should be fair, ethical, and well -understood by employees. C)Selecting effective motivational tools becomes easier as the work force becomes less diverse. D)Rewards to employees must be tied to organisational goals. E)Managers must use different tools to motivate different individuals.

Description : Which of the following statements concerning motivating marketing personnel is FALSE? A)Management must discover employees' needs and then develop motivational methods. B)Motivational methods should ... to organisational goals. E)Managers must use different tools to motivate different individuals.

Last Answer : C)Selecting effective motivational tools becomes easier as the work force becomes less diverse.

Process or methodology used to learn more about customers' needs and behaviors is ? 1. Selling process 2. Customer relationship management 3. Believing in customer 4. Customer facing 5. None of these

Description : Process or methodology used to learn more about customers' needs and behaviors is ? 1. Selling process 2. Customer relationship management 3. Believing in customer 4. Customer facing 5. None of these

Last Answer : Customer relationship management

CRM means ? 1. Customer Retention Manager 2. Customer Relationship Management 3. Customers Relatives Meet 4. Channel Rout Market 5. Channel Representative Manager

Description : CRM means ? 1. Customer Retention Manager 2. Customer Relationship Management 3. Customers Relatives Meet 4. Channel Rout Market 5. Channel Representative Manager

Last Answer : Customer Relationship Management

The acronym CRM stands for… 1. Consumer Relationship Marketing 2. Customer Relationship Management 3. Customer Relations and Marketing 4. continuous Relationship Management

Description : The acronym CRM stands for… 1. Consumer Relationship Marketing 2. Customer Relationship Management 3. Customer Relations and Marketing 4. continuous Relationship Management

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Traditionally, companies have defined their business in product terms or in technological terms. Howevermisison statements should be all of the following EXCEPT :1. Market Oriented 2. A statement of religion 3. motivating 4. based on distinctive competencies 5. none of these

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In service marketing, the most important link to the customer is 1. effective advertising 2. good word-of-mouth communication 3. well-trained contact employees 4. the tangible aspects of the service 5. exceptional service quality

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Matching people’s skills with the needs of the project, motivating employees, and minimizing personnel conflict are all part of the staffing process.

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Last Answer : Ans: True

Customers who purchase encyclopedias from door-todoor salespeople are acquiring products through 1. the most efficient channel of distribution 2. the most common type of marketing channels 3. a direct-marketing channel 4. a business-to-business channel of distribution 5. none of thes

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Last Answer : a direct-marketing channe

For every $92 spent acquiring customers, How much money is spent converting them? A. 1 B. 2 C. 15 D. 55

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Brainstorming is used by the management for 1. Work allocation of the shop floor 2. Generating alternative for problem solving 3. The promotion of research and development 4. Training employees 5. None of these

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As a counselor, a personnel manager __________ 1. reminds the management of moral obligations towards employees 2. encourages the employees 3. tries to settle the disputes between labour and managemen4. all of the above 5. none of these

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Which of the followign is not a benefit of direct marketing ? 1. customer relationship building 2. immediate response 3. convenience 4. assists client prospecting 5. greater product access and selection

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The necessary interaction between services provider and customer that allows a service to be delivered is called 1. customer contact 2. service exchange 3. marketing 4. relationship marketing 5. service contact

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the objective of guidance at the college stage is (a) to assist students to get employment immediately (b) to assist the students in acquiring knowledge about other vocations available after the university education (c) to assist employer to select prospective employees (d) all of the above

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Last Answer : (b) to assist the students in acquiring knowledge about other vocations available after the university education

A patient of acute myocardial infarction has been brought to the ICU. What is the time lapse since symptom onset beyond which you will not consider instituting thrombolytic therapy: A. 3 hours B. 6 hours C. 16 hours D. 24 hours

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Last Answer : - removed -

Which of the following is a part of Marketing Management ? 1. Identification of Business Opportunities 2. Understanding the Customer needs 3. Producing according to customer needs 4. Delivering as per Customer convenience 5. All the above

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Which of the following is not correct with regard to marketing ? 1. Marketing is a Management Function 2. Marketing is a Philosophy 3. Marketing is not related to Business Activity alone 4. Marketing means selling 5. Objective of Marketing is to achieve customer satisfaction

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A philosophy and style of management that gives everyone in an organization responsibility for delivering quality to the customer is 1. Total Quality Management 2. Investment Management 3. Institutional Management 4. Forward Management 5. None of these

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The marketing concept is a way of thinking or a management philosophy that affects _____ 1. Only marketing activities 2. Most efforts of the organization 3. Mainly the efforts of sales personnel 4. Mainly customer relations 5. Only business organizations

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The way the consumers feel or perceive towards an actual product or potential market offering is called A.sales concept B. product idea C. product image D. customer management

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Find the true statement 1. Marketing is a waste of the employee's time 2. Marketing is not required in India due to its vast population 3. Marketing involves additional work 4. Marketing involves team work 5. Marketing is not required today due to IT advancement

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Motivation means 1. Inspiring employees to perform better 2. Better communication skills 3. Sales Coaching 4. Market Research 5. None of these

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Which of the following statements is true 1. Marketing makes the company to go into loss due to higher expenses 2. Marketing is not required in profit making companies 3. Marketing sharpens the minds of the employees 4. Marketing is a time bound seasonal function 5. Marketing is a waste of time

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A call means 1. calling on friends 2. calling on bank employees 3. calling on prospective customers 4. to make telephone calls 5. calling on relatives

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It is difficult to measure the morale of the sales team directly because 1. It is a tangible state 2. It is an intangible state 3. Employees hide the truth 4. All of the above 5. None of the above

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Internal Marketing means ______________ 1. Selling to oneself 2. Selling to the employees 3. Selling of samples 4. Selling to foreign markets 5. None of these

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Creative marketing can be defined as __________. a. A marketing department entailing several employees. b. The brand value of an organization. c. A set of schemes undertaken by the organization for distributing the marketing material. d. The marketing content and its inventive aspect.

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What is meant by "Marketing Creative"? A. The employees in the marketing department B. The methods used to distribute marketing material C. The branding image of the company D. The content for marketing and its creative aspect

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What is a best practice for sending an email communication from a brand? A. Including only the employee name. B. Including employee's first name. C. Sending from multiple employee accounts. D. Identifying the brand name

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Social Media Marketing allows a company to address a range of stakeholders including  Customers  Employees  Neither A Nor B  Both A & B

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Which of the following is a violation Confidentiality rule of the Code of Ethics? a. The CPA, in response to a court subpoena, submits auditor-prepared workpapers as evidence of possible illegal acts perpetrated by the client. b. The CPA discloses to the board of directors a scheme concocted by top management to intentionally inflate earningsc. The CPA warns Client B as to theinadvisability of acquiring Client A.The CPA bases this warning onknowledge of Client A's financialcondition and a belief that themanagement of Client A lacksintegrity. This knowledge wasobtained by the CPA as a result ofauditing Client A during the pastseveral year is.d. The CPA, when questioned in court,admits to knowledge of certain illegalacts perpetrated by the client.

Description : Which of the following is a violation Confidentiality rule of the Code of Ethics? a. The CPA, in response to a court subpoena, submits auditor-prepared workpapers as evidence of possible illegal ... CPA, when questioned in court, admits to knowledge of certain illegal acts perpetrated by the client.

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What is the name of the procedure used to predict the effects of new products and processes on a firm or on society in general ? 1. Technology Assessment 2. Environmental Scanning 3. Societal Estimation 4. Environmental Assessment 5. Social Audit

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Relationships seem to be important to marketing given the current emphasis on terms like relationship marketing, loyalty management, and customer relationship management. Critically discuss?

Description : Relationships seem to be important to marketing given the current emphasis on terms like relationship marketing, loyalty management, and customer relationship management. Critically discuss?

Last Answer : Classificatory systems are generally and erroneously understood to be those that "class together" with a single term relatives who actually do not have the same type of relationship to ego. (What defines "same type of relationship" under such definitions seems to be genealogical relationship

Customer Relationship Management Company?

Description : Customer Relationship Management Company?

Last Answer : form_title=Hire a Customer Relationship Management Company form_header=Manage the relations between your company and the customers with a professional service. What kind of business do you have?=_ Do you have more ... are you?= () Small Business () Corporation () Non Profit () Government () Other

What are plastic cards the size of a credit card that contains an embedded chief on which digital information can be stored? a) Customer relationship management system cards b) E-government identity cards c) FEDI cards d) Smart cards

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Last Answer : d) Smart cards

There are............types of Customer Relationship management (CRM) a) Four b) Three c) Seven d) Five

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Last Answer : a) Four

Customer Relationship Management (CRM) model is an organised approach of developing, managing and maintaining a profitable relationship with customers. a) True b) False c) Cannot say d) None of these

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Last Answer : a) True