In service marketing, the most important link to the customer is 1. effective advertising 2. good word-of-mouth communication 3. well-trained contact employees 4. the tangible aspects of the service 5. exceptional service quality

In service marketing, the most important link to the
customer is
1. effective advertising
2. good word-of-mouth communication
3. well-trained contact employees
4. the tangible aspects of the service
5. exceptional service quality
by

1 Answer

Answer :

well-trained contact employees
by

Related questions

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Last Answer : C)well-trained contact employees.

Offering pet owners who recommend Prize Pet Grooming to a friend, £2 off their next grooming bill is designed primarily to; A)increase perceptions of service quality. B)meet service expectations. C)encourage word -of-mouth communication. D)standardise the service offering. E)increase advertising effectiveness.

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