Dutchess_III – When the woman said, “They can see if we can restore it to an earlier time.”, she was likely just trying to say, “Relax, there are people who work with me who know what they are doing. We’ll take care of you. Ok?” What could you possibly get angry with the person answering the phone about? You’re calling this service to fix a problem you created that you are unwilling to fix yourself. It sounds like she answered the phone and had to deal with your frustration.