Recent questions tagged customer service

Description : Do you know how to reach a real person at Classmates [dot] com?

Last Answer : Doesn’t this help you: “If you need assistance canceling your paid membership, please email our Member Care Team or call us at 206–301-5900, Monday-Friday, 7:00 AM to 4:00 PM Pacific Time.”

Description : Have you ever risked going to the bathroom while on hold with customer service ?

Last Answer : Yep. If the situation is really critical I pee in an appropriately size cup.

Description : What is the rudest customer service experience you've ever had?

Last Answer : Dismemberment is pretty rude.

Description : Could this be the dumbest customer service email of all time?

Last Answer : They really are interested in how your interaction with the automated system went. Some voice systems are so convoluted and keep redirecting that they get heavy criticism.

Description : Do companies actually read the customer service emails that are sent out after a visit?

Last Answer : Yes. I work in a hospital and we get a monthly letter with the results of all the surveys that had been returned the previous month. Names are mentioned, good or bad, and I make sure my ... the survey results. I don't think anything is ever accomplished from these surveys, but they are analyzed.

Description : Have you ever had a customer you wanted to verbally abuse of commit acts of violence against?

Last Answer : answer:What people who deal with customers need to understand is the cost of re-acquiring a lost customer is prohibitively expensive while keeping a customer happy costs relatively little. Businesses sometime ... who are on the front lines with customers and by not having policies that support that.

Description : How can I stop shutterfly from sending me emails?

Last Answer : answer:You could easily set up a filter in most email clients that I'm familiar with (Yahoo mail, Gmail, Hotmail and Outlook, to name a few) that will filter out mail from a specific individual or even ... 's done on your system, not theirs. No one else would have your email address, in that case.

Description : How to make a customer service rep position sound good on a resume?

Last Answer : answer:Here are the skills you have developed for your job: Triaging customer calls and routing them to the right department or solving their problems. Interfacing with the public calmly and courteously no matter the provocation. Handling detailed claim forms.

Description : What does UPS do when a plane crashes and all the packages are destroyed?

Last Answer : answer:They have a complete shipping manifest available through the tracking system. And I imagine they sent out automatic emails to the senders ASAP. I can get emails from UPS when ... can pick up replacements and expedite shipping for replacements, all covered by business interruption insurance.

Description : Is it polite to remember your tech/customer support's name?

Last Answer : answer:I hardly ever do. I have people use my name after I complete their transaction at the bank and I find it just as awkward and forced as I do when I use their name (becausebank policy says I have to). I suppose it is polite, but I doubt they care either way.

Description : Do you write letters (email) to corporations in thanks for great service?

Last Answer : Of course not. I already “thank” them enough by giving them my money. Costs for service are already part of the price calculation of their products, so I have already paid for that service and there is absolutely no reason to further spend effort and time on a thank you email.

Description : In the Chilly D's "fat girls" controversy, is it the problem that the girls are fat (I assume that they actually are), or that someone recognized that they were fat and wrote it down. Or perhaps both?

Last Answer : The problem is that it is innappropriate and unprofessional for an employee to call a customer a fat girl to their face, and if it is there in plain writing on their bill it is essentially the same ... fat people in the restaurant? Maybe they live in a skinny city and there aren't many fat people.

Description : How do you deal with poor customer service?

Last Answer : answer:@Mama_Cakes: I know that everyone has a bad day, so do you cut them some slack? Yes. In fact, I go even further. Having worked in retail, I know what it's like. It can ... and continually got nowhere with other people there, then it might be worth filing a complaint of some kind.

Description : What were the best and worst examples of customer service you have seen?

Last Answer : Best: This was in a letter to the editor of our local paper. Some tourists were in the area and they had car trouble on a Saturday. They limped their car to a local car dealer and parked ... They were amazed. Their vacation continued on with no interuption, and the car was fixed for them on Monday.

Description : How quickly do you get angry with customer service representatives?

Last Answer : I do not. Their job is shitty enough as it is, and I am a patient girl.

Description : Analytical judgment mindset hard to make friends.

Last Answer : answer:Practice makes perfect! Get out of your comfort zone and talk to people. Start slow. Try small talk and such, and listen to what people have to say, and contribute as well. Mainly, just talk to ... if I just continue to smile and do my job properly, the customer seems to lighten up, as well.

Description : How do I contact Netflix NOT using that stupid automated email maker they have?

Last Answer : It sounds more like a problem with the device or service than netflix.

Description : What would you do if you overheard a store employee making fun or talking bad of one of their customers behind his/her back?

Last Answer : I would note their names and tell the store manager.

Description : Is it ever OK to not tip at all?

Last Answer : answer:It’s only okay, if your pockets are empty. You can write an I.O.U or I have given a $2 dollar scratch-off winner along with $3 cash. That was acceptable by the waitress.

Description : How do I cancel a cricket account?

Last Answer : Do you want to change to another wireless service? Just go to the “NEW” company have them port your number and call Cricket at 1–800-CRICKET to confirm you are the owner.

Description : Does poor customer service piss you off?

Last Answer : answer:It does piss me off. I don't accept it but most of the time I expect it. Depending on how put out I am, I'll call and give details of my visit to a store mgr. or owner. If I ... what I wanted was to waited on as if I was doing a favor to the business and not inconveniencing a spoiled teen.

Description : What should I put as Company Description on my resume for CVS Pharmacy?

Last Answer : the company description would not have anything to do with your jobs. the company description is what kind of place is CVS? I would say “retail pharmaceutical chain.”

Description : Customer Service Jellies: What's the best course of action to take when you are fed up with a company/business?

Last Answer : If you are just fed up with them that will go nowhere. If you have grounds for complaint and you want the company to take action follow their complaints procedure. Speak to a manager ... of all conversations and contacts with the company. Persevere until matters are resolved to your satisfaction.

Description : What is the record for times you have to enter personal information over again when using an automated telephone assistant?

Last Answer : answer:I don't know what the record was, but it was extremely annoying, especially when I was doing it many times each day. I don't think that these companies are too concerned about the ... I worked for an IP Relay company that provided telephone communication for deaf or hard of hearing users.

Description : What was your worst customer service experience?

Last Answer : Probably when we ate at Dave and Busters in Denver. They forgot about us for an hour, then ran out of the right food. When they finally got to us, our food was cold and undercooked. they tried to give ... through. It was a cup of yogurt for a party of 5. Good job, guys. Your service was excellent!

Description : Is it reasonable to put money on the counter for a purchase (for which you know the correct amount) and just walk away or should you wait in a line?

Last Answer : answer:If you are a regular I think it would be acceptable as long as it was only an occasional thing. Sounds like the manager was having a bad day.

Description : What advice do you have for dealing with an unprofessional business when they already have your money in their pocket?

Last Answer : I think you answered your questions at the end there: Go straight to their main headquarters and complain (politely, though), live and learn, and find another place to do the rest of the dresses if at all possible.

Description : Those of you who bank with CHASE.. would you recommend them?

Last Answer : I just switched to them from Wells Fargo. They seem cool. They have ATM’s everywhere which is nice. And they have a good rewards program. But to me a bank is a bank.

Description : Can one refuse to pay a doctor's bill when there was no treatment or diagnosis provided?

Last Answer : You can refuse. And they can send you to collections. To truly make the bill go away you would have to persuade them to drop it or go to small claims court.

Description : Does it frustrate you when you walk into a store or an office, and nobody bothers to at least glance at you to acknowledge that they see you?

Last Answer : Yes, it hacks me off, for sure. They either ignore you or won’t leave you alone. Our Walgreen’s here is good for speaking to you when you walk in the door. The checker always gives you a shout out. It must be company policy to do that, as they all do.

Description : If you are using CVS (Prescription) Pharmacy, how is the service?

Last Answer : I think it really depends upon the individual Pharmacist rather than which chain. When I lived in Philly there were tons of CVS stores and I went to them quite a bit. Most were fine, no complaints Every once ... as is not uncommon in a large metropolitan area. But it wasn't that big a deal for me.

Description : What happened to good customer service?

Last Answer : Vutt are you talking about my friend? It has all gone to India!

Description : Is there any downside to disputing a credit card charge?

Last Answer : your relationship with your credit card? and what do you mean you would like to use this feature more, you can only use it when you have something disputable and if there is ever a dispute with money, i would definitely fix it