Description : According to ----------employees love work as play or rest (a) X theory ; (b) Y theory ; (c) Z theory ; (d) None of these
Last Answer : (b) Y theory ;
Description : Strategic planning: (a) Addresses the organization's basic mission or business, issuing broad statements of purpose or direction that have a long lead time. (b) Involves managers in each unit of ... overall plans of the organization. (d) Determines the day-to-day operations within an organization.
Last Answer : (a) Addresses the organization's basic mission or business, issuing broad statements of purpose or direction that have a long lead time.
Description : Today‟s managers understand that the success of any effort at improving quality and productivity must include _____. (a) Quality management programs ; (b) Customer service improvements (c) Employee's participation ; (d) Manufacturing simplification
Last Answer : (c) Employee's participation ;
Description : Managers today realize that long-term success can be achieved primarily by satisfying the customer. Customers are demanding quicker service, higher quality, and more _____. (a) Value for their money ; (b) Personal attention ; (c) Variety in services ; (d) Online choices
Last Answer : (a) Value for their money ;
Description : Which management concept suggests that low-importance decisions be handled by subordinates, so that managers can focus on high-importance decisions? (a) management by objective ; (b) management by exception ; (c) Participatory management (d) inclusionary management
Last Answer : (b) management by exception ;
Description : --------------- theory believes that employees dislike work (a) X theory ; (b) Y theory ; (c) Z theory ; (d) None of these
Last Answer : (a) X theory ;
Description : Douglas McGregor's view that suggests that employees will exercise self-direction and self-control when they are committed to the objectives of the work is called: (a) Theory X ; (b) Theory Z ; (c) Theory Y ; (d) Theory A
Last Answer : (c) Theory Y
Description : According to Robert Katz, when managers have the mental ability to analyze and diagnose complex situations, they possess _____________ skills. (a) Technical ; (b) Leadership ; (c) Problem-solving ; (d) Conceptual
Last Answer : ; (d) Conceptual
Description : When we classify managers according to their level in the organization they are described as _______. (a) Functional, staff and line managers (b) Top managers, middle managers and supervisors (c) High level and lower level managers ; (d) General managers and administrative managers
Last Answer : (b) Top managers, middle managers and supervisors
Description : What is the purpose of the CAGE framework? a) The CAGE framework investigates to what extent home demand, home factor conditions and domestic rivalry are important to multinational firms. ... d) The CAGE framework a checklist for forecasting political, economic, strategic or technological factors.
Last Answer : The CAGE framework analyses bilateral differences and commonalities between two countries.
Description : If the average human being prefers to be directed, wishes to avoid responsibility, has relatively little ambition and wants security above all, the management attitude would be: (a) Theory Y manager ; (b) Theory X manager ; (c) Theory Z manager ; (d) All of the given options
Last Answer : (b) Theory X manager ;
Description : In -------------- theory management assumes that employees may be ambitious, self-motivated, and anxious to accept greater responsibility, and exercise self-control, self-direction, autonomy and empowerment. (a) Theory Y manager ; (b) Theory X manager ; (c) Theory Z manager ; (d) All of the above
Last Answer : (d) All of the above
Description : Which of the following is NOT an important issue relating to goal-setting theory? (a) Goal specificity ; (b) Equity among workers ; (c) Feedback ; (d) Defining the goal
Last Answer : (b) Equity among workers ;
Description : Calculate the labour turnover rate according to Separation method from the following: No. of workers on the payroll: - At the beginning of the month: 500 - At the end of the month: 600 During the month, 5 workers left ... engaged for an expansion scheme. (a) 4.55% (b) 1.82% (c) 6% (d) 3%
Last Answer : (a) 4.55%
Description : Calculate the labour turnover rate according to replacement method from the following: No. of workers on the payroll: - At the beginning of the month: 500 - At the end of the month: 600 During the month, 5 workers left ... engaged for an expansion scheme. (a) 4.55% (b) 1.82% (c) 6% (d) 3%
Last Answer : (b) 1.82%
Description : Which one of the following is not correct in respect of the Theory X? (A) It emphasizes that most average human beings avoid to be led, want to lead (B) According to the theory X ... achieve organizational goals (D) The theory X assumes that most individuals have little ambition and want security
Last Answer : Answer: It emphasizes that most average human beings avoid to be led, want to lead
Description : Elton Mayo is the management guru who….. A. Stressed the importance of people rather than techniques B. Is credited with developing the ‘Acceptance Theory of Management’ C. Conducted the Hawthorne studies D. None of these options is correct.
Last Answer : Conducted the Hawthorne studies
Description : Chester Barnard is the management guru who….. A. Stressed the importance of people rather than techniques B. Is credited with developing the ‘Acceptance Theory of Management’ C. Conducted the Hawthorne studies D. None of these options is correct.
Last Answer : Is credited with developing the ‘Acceptance Theory of Management
Description : Mary Parker Follett’s management principles….. A. Stressed the importance of people rather than techniques B. Are credited with developing the ‘Acceptance Theory of Management’ C. Is based on the Hawthorne studies D. None of these options is correct
Last Answer : Stressed the importance of people rather than techniques
Last Answer : Is credited with developing the ‘Acceptance Theory of Management’
Description : Parker Follett’s management principles….. A. Stressed the importance of people rather than techniques B. Are credited with developing the ‘Acceptance Theory of Management’ C. Is based on the Hawthorne studies D. None of these options is correct.
Description : Which characteristic was found by Raudsepp among creative managers? (a) They had few hobbies or interests outside work. (b) They focused intensely on immediate needs. (c) They were irritated by the status quo. (d) They had little energy to spare.
Last Answer : (c) They were irritated by the status quo.
Description : Which of the following management substitutes is characterized by formalization, inflexibility, and closely knit work groups? (a) Characteristics of subordinates. ; (b) Characteristics of managers. (c) Characteristics of the organization. ; (d) Characteristics of task.
Last Answer : (c) Characteristics of the organization. ;
Description : What advantage comes from trust between alliance partners? a) Trust enables partners to enter into detailed formal contracts. b) Trust makes partners more willing to share information. c) Trust increases relational risks. d) Trust causes partners to cheat on each other
Last Answer : Trust makes partners more willing to share information.
Description : Why do alliances between a large Western multinational firm and an emerging economy firm often fail? a) The cultural gap between partners is too large. b) The partner objectives are very ... The company size of partners is very different. d) The organizational cultures of partners are different
Last Answer : The partner objectives are very divergent.
Description : A global - as opposed to international - strategy involves: a) a wide variety of business strategies across countries. b) a single strategy for a subsidiary of a multinational firm. c) ... and partners. d) a wide variety of subsidiary strategies within the global network of subsidiaries
Last Answer : a single strategy for the entire global network of subsidiaries and partners.
Description : Which of the following are typically seen as being associated with strategic decisions? Select one: a. HR and Technology strategies b. The detailed planning of a department's work over the ... The organization's long-term direction d. values and expectations of powerful actors in the organization
Last Answer : The organization’s long-term direction
Description : Which of the following is typically NOT seen as being associated with strategic decision ? A. The Organization's long term direction B. The detailed planning of a Department's work over the ... and expectations of powerful players in the Organization D. The scope of the Organization's activities
Last Answer : The detailed planning of a Department’s work over the next month
Description : The theory that an individual tends to act in a certain way, with the expectation that the act will be followed by a given outcome and according to the attractiveness of the outcome is _____. (a) Equity theory ; (b) Three-needs theory ; (c) Motivation-hygiene theory (d) Expectancy theory
Last Answer : (a) Equity theory ;
Description : The ideal strategic management team DOES NOT includes…. A. Chief executive officer (CEO) B. Product managers C. Heads of functional areas D. Shop-floor managers
Last Answer : Shop-floor managers
Description : Which statement is true, with respect to Corporate Level Managers' (CEO's, VP's etc)? A. Translate action-oriented, corporate level direction and intent into concrete objectives and strategies for SBU' ... level of Technical Skills C. Demand a high level of Human Skills D. None of these options
Last Answer : None of these options
Description : What are the advantages of the functional structure? a) It enhances communication between top and low level managers. b) It makes communication easy among people from different functions. c) It ... easy among people from the same specialists. d) It enhances team spirit throughout the organization.
Last Answer : It makes communication easy among people from the same specialists
Description : PESTLE analysis is: a) a broad framework to help managers understand the environment in which their business operates. b) a checklist to ask how political, economic, strategic or ... strategic or technological factors. d) a framework for strategic analysis of internal and external environment
Last Answer : a broad framework to help managers understand the environment in which their business operates.
Description : Strategy making process involves ------------- : A. Senior Managers and Board Members B. Managers at all levels C. Senior and Middle Managers D. Middle and Junior Management
Last Answer : Managers at all levels
Description : The managers of a multinational company are located in France, India, Brazil, and the United States. Which decision-making technique seems most reasonable for this organization? (a) A postal service interaction ; (b) A brainstorming session ; (c) A nominal discussion (d) An electronic meeting
Last Answer : (d) An electronic meeting
Description : _________ concluded that managers perform 10 interrelated activities that relate to decision making, using information and interpersonal relationships. (a) Mintzberg ; (b) Abraham Maslow ; (c) Robert Owen ; (d) Henri Fayol
Last Answer : (a) Mintzberg ;
Description : Managers having the least authority and are at the lowest level in the hierarchy of the organization are called______________ (a) Middle level managers ; (b) Top level managers ; (c) First-line managers ; (d) None of the given options
Last Answer : (c) First-line managers ;
Description : If a solution to a particular problem is not vital to the functioning of an organization and management is willing to overlook the causes of the conflict, managers may choose to use which type of conflict resolution? (a) Confrontation ; (b) Avoidance ; (c) Dominance ; (d) Compromise
Last Answer : (b) Avoidance ;
Description : Which source of power is based on a manager's ability to punish a subordinate? (a) Coercive power ; (b) Referent power ; (c) Rewarded power ; (d) Legitimate power
Last Answer : (a) Coercive power ;
Description : Select the incorrect statement. Harrison and Pelletier argued that managers should learn to avoid ... (a) Treating decisions with uncertain outcomes as though they had predictable results (b) ... and non-routine decisions. (d) Treating ad-hoc decisions as though they were everyday occurrences
Last Answer : (c) Mixing routine and non-routine decisions.
Description : Which of the following best expresses the difference between programmed and non-programmed decisions? (a) Occur under certainty or risk; occur under uncertainty or ambiguity (b) Made by managers ... rules cannot be developed (d) Have computer routines developed for them; are not computerized
Last Answer : (c) Handled with decision rules; decision rules cannot be developed
Description : Which of the following is not among the reasons for complexity of decisions? (a) Individuals have different risk propensities. (b) There are many criteria for making choices. (c) Decisions have immediate, short-term impact. ; (d) Managers often share decisions.
Last Answer : (c) Decisions have immediate, short-term impact. ;
Description : In an organization that has high centralization (a) Problem can be quickly and efficiently solved (b) The corporate headquarters is located centrally to branch offices (c) Top managers make ... merely carry out directions (d) All top-level officials are located within the same geographic area
Last Answer : (c) Top managers make all the decisions-lower-level managers merely carry out directions
Description : The forecasting model that pools the opinions of a group of experts or managers is known as the……… (a) sales force composition model ; (b) jury of executive opinion model (c) consumer market survey model ; (d) management coefficients model
Last Answer : (b) jury of executive opinion model
Description : Contingency theories of leadership are based on the belief that (a) there is no single style of leadership appropriate to all situations (b) there is a single style of leadership ... the interactions between the variables involved in a leadership situation and patterns of leadership behaviour.]
Last Answer : (a) there is no single style of leadership appropriate to all situations
Description : Transformational leadership focuses on middle and first line managers. (a) True ; (b) False
Last Answer : (b) False
Description : Only managers can be true leaders, because they have the ability to influence others. (a) True ; (b) False