How to Satisfy Customers
Every businessman is aware that without the customers’ trust and , their business will nothing but a great failure. Whatever services or products you offer, you must make sure that you satisfy and step up to people’s expectations. This is not always easy, especially if you’re just starting out. Don’t worry, these simple tips will help you succeed.
Make them feel comfortable. Customers like to feel like they are bosses, and that they can rely on whatever services you give them. For establishments like hotels and restaurants, they like to see everything clean and tidy. When buying tangible products, they want to be assured that they will be fully backed-up in case a malfunction (on your part) occurs. Treat them the same way that you want to be treated if you are a customer.
satisfied customer
Train your staff. Good service starts with good employees. Before you put them out in the playing field, make sure you train your staff properly and thoroughly. They are the key players to win your customer’s satisfaction Make sure they can answer well to various queries and requests. They should also know what to do, in case an emergency arises.
Give them more than what they expect. The moment they enter your establishment or hire your services, customers will definitely have very high expectations. Make sure these are well-met, if not exceeded. For example, if they order the best dish in the house, make sure the palate is surely satisfactory. If you advertise your products to have certain features, these should be well-functional as much as you said they will be. Remember, it only takes a single bad impression for a customer’s trust to be lost.
Don’t be afraid of criticism. No business or establishment is perfect. Always be ready for negative comments and don’t let these get you down. Instead, strive on improving them. As your improvement, the more trusting your customers will be.
Ask for feedback. Always ask if there’s anything more you can give or if they need anything else. Don’t underestimate the power of surveys. Many customers find these simple items the best way to express their opinions about your services.
Give them credit for their loyalty. Hand out loyalty discount cards or coupons for customers that always ask for your services. Having promos or special services are also great ways to show your appreciation. It will also make them go back for more of your services.
Apologize, if needed. Committing a few mistakes is all right. If you know the fault is truly yours, then apologize humbly to your customer and say that it won’t happen again. Mistakes are learning tools for businesses. How you correct these is what’s more important. (Learn how to apologize)
You can’t please them all. The saying “the customer is always right” is something many establishments and services stick to, but it’s not always applicable because of bad customers. Your business will suffer. For example, a customer refuses to pay for a meal, saying it doesn’t taste good. Yet, he has already cleaned his plate. When this happens, stand your ground. Be firm when explaining your side. Otherwise, your other customers might think it’s right to repeat the mistake. You might lose one customer, but you’ll get the respect of others.
Keep a positive and upbeat attitude. Smile a lot. Always make them feel that you are happy to serve them and you’re thankful that they chose your services. No matter how much negative criticisms they gave, always keep a positive and pleasant disposition.
The success of a business is based on the trust and loyalty that your customers give. Keep these simple, but helpful tips in mind, and you’ll surely satisfy your customers and gain their respect. If you enjoy learning this article, you’ll surely be interested in reading how to get better service at restaurants.