The cost of quality quality is a. An expression of expression of an organizatio organization’s performance in performance in quality in quality in financial terms financial terms b. The difference between customers’ expectations of a product or service and their perceptions of their experience of it. c. A proactive approach proactive approach towards quality towards quality management by management by seeking to seeking to prevent defects prevent defects ever being produced. d. The inspection and inspection and testing of testing of the outputs from outputs from a transformation process.

The cost of quality quality is

a. An expression of expression of an organizatio organization’s performance in performance in quality in quality in financial terms financial terms
b. The difference between customers’ expectations of a product or service and their
perceptions of their experience of it.
c. A proactive approach proactive approach towards quality towards quality management by management by seeking to seeking to prevent defects prevent defects
ever being produced.
d. The inspection and inspection and testing of testing of the outputs from outputs from a transformation process.
by

1 Answer

Answer :

b. The difference between customers’ expectations of a product or service and their
perceptions of their experience of it.
by

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