)Quality costs include : 1. the total of all costs incurred to assure the production and delivery of acceptable products and services. 2. Only costs classified as prevention, detection and corrective action. 3. Only the cost of scrap, rework due to defects, customer returns and warranty costs. 4. The expense of upper management

)Quality costs include :

1. the total of all costs incurred to assure the production and delivery of acceptable products

and services. 

2. Only costs classified as prevention, detection and corrective action. 

3. Only the cost of scrap, rework due to defects, customer returns and warranty costs. 

4. The expense of upper management
by

1 Answer

Answer :

1. the total of all costs incurred to assure the production and delivery of acceptable products

and services.
by

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