How can you exceed your customer's expectations?
A. By changing the appearance of the product regularly
B. By providing something unique in the way you offer the service, either in the nature of the
service or the energy with which you offer it
C. By providing huge discounts on your products or services
D. By placing reviews prominently on your website

1 Answer

Answer :

B. By providing something unique in the way you offer the service, either in the nature of the
service or the energy with which you offer it

Related questions

Description : In what ways can you beat your customer's expectations? a. By making your product more appealing b. By providing unique services to your customer c. By providing great deals in terms of discounts to your customer d. By getting appropriate and relevant reviews from your customers on your website

Last Answer : b. By providing unique services to your customer

Description : ______ is an example of business-to-business services offered by Google where revenue is generated through the application running as part of a customer's website. *  Google Search ... Business Application Suite  YouTube Brand Channel  Google AdWords pay per click sponsored link advertising

Last Answer :  Google Search application providing online website search services for website owners

Description : ______ is an example of business-to-business services offered by Google where revenue is generated through the application running as part of a customer's website. A. Google Search application providing ... Google AdWords pay per click sponsored link advertising E. None of the above. Ans: A

Last Answer : A. Google Search application providing online website search services for

Description : is an example of business-to-business services offered by Google application running as part of a customer's website. A.Google Search application providing online website search B.Google Apps ... Application C.YouTube Brand Channel D.Google AdWords click sponsored link advertising Answer: A

Last Answer : A.Google Search application providing online website search

Description : If customer's expectations and products performance matches, the customer is A. satisfied B. dissatisfied C. delighted D. none of above

Last Answer : A. satisfied

Description : customer is _________, If customer’s expectations and products performance matches A.satisfied B.dissatisfied C.delighted D.none of the

Last Answer : A.satisfied

Description : Bank marketing is aimed at providing services to satisfy customer's ____________ needs. 1. Physical 2. Financial 3. Primary 4. Market 5. None of these

Last Answer : Financial

Description : The best way to promote a business with social media is *  To advertise your company, services, and products  To collect as many contacts as possible  Offer a lot of helpful and free information  Invite potential clients to visit your website

Last Answer :  Offer a lot of helpful and free information

Description : Way promote a business with social media is__________ A.your company, services, and products B.many contacts as possible C. Offer a lot of helpful D.potential clients to visit your website Answer: C

Last Answer : C. Offer a lot of helpful

Description : Select the most accurate statement. Value is ----------- : A. Means value for money B. Is best described as the benefits the business chooses to give to customers through it's ... Is the benefits of a product / service as perceived by the customer D. Does not offer competitive advantage

Last Answer : Is the benefits of a product / service as perceived by the customer

Description : the example of business-to-business services offered by Google which gains advertising revenue. *  Google AdWords pay per click sponsored  Google Apps Application Suite  YouTube Brand Channel  Google Search application providing online website

Last Answer :  YouTube Brand Channel

Description : ______ is an example of business-to-business services offered by Google which gains advertising revenue through hosted videos. *  Google AdWords pay per click sponsored link advertising  ...  YouTube Brand Channel  Google Search application providing online website services for website owners

Last Answer :  YouTube Brand Channe

Description : ______ is an example of business-to-business services offered by Google which gains advertising revenue through hosted videos. A. Google AdWords pay per click sponsored link advertising B. Google Apps ... providing online website services for website owners E. None of the above. Ans: C

Last Answer : C. YouTube Brand Channel

Description : the example of business-to-business services offered by Google which gains advertising revenue. A.Google AdWords pay per click sponsored B.Google Apps Application Suite C.YouTube Brand Channel D.Google Search application providing online website Answer: C

Last Answer : C.YouTube Brand Channe

Description : The cost of quality quality is a. An expression of expression of an organizatio organization's performance in performance in quality in quality in financial terms financial terms b. The ... inspection and inspection and testing of testing of the outputs from outputs from a transformation process.

Last Answer : b. The difference between customers’ expectations of a product or service and their perceptions of their experience of it.

Description : Which of the following shows the satisfaction of the customer in digital marketing?  A. When customer expectations are approximately matched with the product's performance.  B. When customer expectations are good ... 's performance.  C. When product's performance good.  D. All of the above

Last Answer : A. When customer expectations are approximately matched with the product's performance.

Description : The best way to promote a business with social media is A. To advertise your company, services, and products B. To collect as many contacts as possible C. Offer a lot of helpful and free information D. Invite potential clients to visit your website Ans: C

Last Answer : C. Offer a lot of helpful and free information

Description : Niche Marketing refer to 1. A strategy that specializes in limited or unique product category 2. A strategy that specializes Niche products 3. Both 1 & 2 4. Neither 1 nor 2 5. None of these

Last Answer : A strategy that specializes in limited or unique product category

Description : Niche Marketing refers to 1. a strategy that specializes in limited or unique product category 2. a strategy that specializes niche products 3. both 1 & 2 4. neither 1 nor 2 5. none of these

Last Answer : a strategy that specializes in limited or unique product category

Description : During the maturity stage 1. Product modifications are unnecessary 2. there is less emphasis on changing a product's price 3. marketing strategies are rarely altered 4. some competitors are forced out 5. none of these

Last Answer : some competitors are forced out

Description : Location is a unique feature of Mobile Marketing because ____________. A. It enables brands to hyper-target their customers. B. It allows you to customize the marketing messages to suit the needs ... particular location. D. You can run different campaigns based on the location of the mobile use

Last Answer : B. It allows you to customize the marketing messages to suit the needs of users of a particular location

Description : The main objective of branding is which of the following? *  To have potential customers recognize your logo and marketing materials  To earn trust from your customers  Promotional materials that match and coordinate  Having a unique tag line

Last Answer :  To earn trust from your customer

Description : Location is a unique feature of Mobile Marketing because ____________. A. It enables brands to hyper-target their customers. B. It allows you to customize the marketing messages to suit the needs ... location. D. You can run different campaigns based on the location of the mobile user.

Last Answer : B. It allows you to customize the marketing messages to suit the needs of users of a particular location.

Description : The main objective of branding is which of the following? A. To have potential customers recognize your logo and marketing materials B. To earn trust from your customers C. Promotional materials that match and coordinate D. Having a unique tag line Ans: B

Last Answer : B. To earn trust from your customers

Description : which main objective of branding is? A.customers recognize your logo and marketing materials B.earn trust from your customers C.Promotional materials that match D.a unique tag line Answer: B

Last Answer : B.earn trust from your customers

Description : Cross Selling means ? 1. Identifying customer needs 2. matching the products to customer needs 3. convincing the customers of product benefits 4. responding to questions and objections of customers 5. all of these

Last Answer : all of these

Description : Cross selling means 1. Identifying customer needs 2. matching the products to customer needs 3. convincing the customers of product benefits 4. responding to questions and objections of customers 5. none of these

Last Answer : none of these

Description : An attribute of a product that is desired by customers in a target marekt and which competing products cannot match is termed ________________ 1. a strength 2. a differential advantage 3. a selling point 4. a benefit 5. none of these

Last Answer : a differential advantage

Description : The major responsibility with which school personnel have been entrusted is that of Options: A) Changing human nature of conform to social expectations B) Adjusting the child to conform to the demands of ... D) Harmonizing the needs of the child and the demands of society for the benefit of both

Last Answer : D) Harmonizing the needs of the child and the demands of society for the benefit of both

Description : Consumers' service expectations are influenced by advertising, word-of-moutn communication, and 1. recommendations from friends 2. past experiences with the service 3. news stories about the service 4. the tangibles of the service 5. credence qualities

Last Answer : past experiences with the service

Description : Way to promote a business with social media is__________ *  promotion of your company, services, and products  SEO  Digital media marketing  potential clients to visit your website

Last Answer :  SEO

Description : Which one of the following is an example of management expectations from the independent auditors? a. An expert providing a written communication as the product of the engagement. b. Individuals who ... in management decision-making. d. An internal source of expertise on financial and other matters

Last Answer : An expert providing a written communication as the product of the engagement

Description : Why is it important to post to a blog regularly? A. It reduces the cost per blog post B. It gives the social media marketing specialist something to do C. It allows more chances for the company to put down the competition D. Keep readers engaged and also gives search engines content to index

Last Answer : D. Keep readers engaged and also gives search engines content to index

Description : Why is it important to post to a blog regularly?  It reduces the cost per blog post  Keep readers engaged and also gives search engines content to index  It gives the social media marketing specialist something to do  It allows more chances for the company to put down the competition

Last Answer :  Keep readers engaged and also gives search engines content to index

Description : The owner of the Beauty Spot beauty salon has difficulty in standardising and controlling the quality of service the customers in her salon receive. This problem illustrates which one of the following unique features of services? A)Intangibility B)Inseparability C)Perishability D)Heterogeneity

Last Answer : D)Heterogeneity

Description : Which of the following factors are responsible for leaving an impact on the Google PageRank? a. The text depicting inbound links to a page of a website. b. A total number of inbound links to a ... The number of outbound links on the page that contains the inbound link to a page of a website.

Last Answer : b. A total number of inbound links to a website's page

Description : Which of the following factors have an impact on the Google page rank?  total no of inbound links to a page of a website.  subject matter of the site providing the inbound link to a page of a website  the text used to describe the inbound link to a page of a website  none of the above

Last Answer :  total no of inbound links to a page of a website

Description : The concept that consumers will favor those products which offer maximum quality performance and features and asks for continuous product improvement is 1. Marketing concept 2. Product concept 3. Production concept 4. All the above 5. None of these

Last Answer : Marketing concept

Description : How does a blog directly impact sales of a company? A. It is typically used as the way to disperse company coupons B. It can be used to talk negatively about the competition C. It tells customers what products to buy D. Typically a blog does not directly create sales

Last Answer : A. It is typically used as the way to disperse company coupons

Description : Classification of products into goods, services, and ideas is determined by the : 1. Degree of labour intensiveness 2. Type of markets 3. Dominant component 4. Skill of the service provider 5. Degree of consumer contact

Last Answer : Dominant componen

Description : Do most banks offer the same products and services to their customers?

Last Answer : In general banks lend money and pay interest on savings. The large banks often are in insurance and fiancial planning as well, thus some banks do more than normal banking activities.

Description : How much do you trust customer reviews that are on a particular retailer's website?

Last Answer : I always wonder how many of them are the typical “dollar priming the tip jar”. You know they put good reviews up themselves.

Description : In Banking Services, Market can be segmented on the basis of 1. Density 2. Customers 3. Both 1 & 2 4. Neither 1 nor 2 5. None of these

Last Answer : Both 1 & 2

Description : Treating of the market as a homogenous group and offering the same services to all customers is a ______ 1. Mass marketing 2. Segment marketing 3. Local marketing 4. Group marketing 5. None of these

Last Answer : Mass marketing

Description : In Banking Services Market can be segmented on the basis of ? 1. Density 2. Customers 3. Both 1 & 2 4. Neither 1 & 2 5. None of these

Last Answer : Both 1 & 2

Description : Consumer goods with unique characteristics or brand identification often requiring a special purchase effort are called : 1. custom products 2. speciality products 3. convenience products 4. shopping products 5. none of these

Last Answer : speciality products

Description : . If I want to have an estimate of the number of people who visited my website, which metric should I use? A. Sessions B. Unique visitors C. Users D. Hits

Last Answer : B. Unique visitors

Description : Customers who purchase encyclopedias from door-todoor salespeople are acquiring products through 1. the most efficient channel of distribution 2. the most common type of marketing channels 3. a direct-marketing channel 4. a business-to-business channel of distribution 5. none of thes

Last Answer : a direct-marketing channe

Description : What is the overall goal of relationship marketing ? 1. Encourage utilization of products over the lifespan of the consumer 2. Increase sales of new products 3. Improve profitability 4. Developing strategic partnerships with valued customers 5. All the above

Last Answer : Developing strategic partnerships with valued customers

Description : Personal selling tries to achieve three general goals : finding prospects, convincing prospects to buy, and 1. monitoring new products being developed 2. being aware of competitors' sales activities 3. depending on one-sale customers 4. avoiding repeat sales 5. keeping customers satisfied

Last Answer : keeping customers satisfied