answer:I;d let things cool down a bit and then offer a voice to voice apology. Maybe tomorrow, or within the next 48 hours or so. An email is cowardly and the chickens way out. A genuine apology states very clearly that you recognize and acknowledge your part in the conflict, and this is KEY….use absolutely NO…” if’s, ands, or buts” about it. I would write out your script and follow it, ad libbing as you see fit. Good luck, take a nice big spoonful of humility and feel good about being mature enough to make the gesture.