Can you help us with some re-wording in my husband's resume?

Can you help us with some re-wording in my husband's resume?
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answer:Successfully spearheaded a procedure that identifies and tracks customer issues and employee responses utilizing 8D, CRM and a daily customer quality report resulting in increased ability to identify and resolve customer issues. I have to run, I think I could come up with a few other suggestions. I’ll come back to the Q later. Hope this helps. Good luck with your job search
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