What coping mechanisms did you use to deal with difficult or angry callers at your job?

What coping mechanisms did you use to deal with difficult or angry callers at your job?
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1 Answer

Answer :

In the back of my mind is a reminder to myself that it is not directed at me, it is not personal. And I respond in a calm, slow voice. And I will also say, early on, that their issue may take some time to resolve.
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